Technical Account Specialist Intern (Summer 2026)

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

As a leader in micromobility, Lyft powers millions of rides daily across over 200 cities with our cutting-edge ride-sharing, bike-sharing, and scooter-sharing technologies. Our Montreal office is the birthplace of North America's first automated bike-share system, Bixi, which has since revolutionized urban mobility. Today, our pioneering system is operational in more than 50 cities worldwide, including Barcelona, Bogota, Boston, Buenos Aires, Chicago, Dubai, London, Madrid, Mexico City, Montreal, New York, Rio de Janeiro, San Francisco, and Washington DC, to name just a few. Join us and be part of the team behind some of the world's largest and most successful bike-share systems!

Lyft Urban Solutions is looking for a Technical Account Specialist Intern to join our Commercial Delivery team in the Montreal office. This team serves as the dedicated point of contact for key customers, ensuring their success with our product. You will collaborate closely with internal teams—including Technical Support, Product, and Engineering—to address customer needs and advocate for the customer within our organization.

This internship is ideal for someone with a customer-centric attitude, strong organizational skills, and a passion for solving complex problems in a fast-paced environment.

Responsibilities:

• Help triage and drive resolution on incoming support tickets, ensuring adherence to SLAs. You will approach troubleshooting strategically to offer viable solutions.
• Investigate and triage technical issues, working collaboratively with software (SW) and hardware (HW) engineering, product, supply chain and cross-functional teams to implement resolutions.
• Meticulously document new ideas, lessons learned, and customer-specific knowledge to improve our internal knowledge base.
• Collaborate with peers and team members across the organization to tackle problems, specifically working with commercial, engineering, and product teams to execute customer priorities.
• Contribute to the success of new market launches and expansions by enhancing the internal processes and tools utilized by Launch Managers and Technical Account Managers.
• Communicate clearly and effectively to both technical and business audiences, translating complex ideas to be understood by non-technical stakeholders.
• Proactively anticipate customer needs and facilitate project success by managing multiple priorities effectively.

Experience:

• Currently pursuing a Bachelor's degree in Business, Mechanical Engineering, Computer Science, Information Systems, or a related field from a university in Canada, with a graduation date between December 2026 and Summer 2027 (required). Previous internship or entry-level experience in technical support, communications, customer success, or project management is a plus.
• Excellent written and verbal communication skills in (1) English AND (2) French are required. You must be able to build strong relationships and communicate well at all levels of an organization.
• You are independent and thrive in a self-motivated, fast-paced, and often ambiguous environment.
• A natural problem solver with a high level of intellectual curiosity who loves working amongst a team to solve issues.
• You have a highly organized and detail-oriented mindset with the ability to juggle multiple projects.

Benefits:

• Mental health benefits
• In addition to holidays, interns receive 2 days paid time off and 3 days sick time off
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. #Hybrid

The expected base pay range for this position in the Montreal area is $29-$31/hour CAD. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.