Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Product Operations Manager

About Machinify

At Machinify, we're on a mission to build software that helps people get the right medical care, at the right time, at the right price. As a $5 billion healthcare intelligence company, we're transforming the $4 trillion healthcare industry by leveraging AI to solve previously intractable problems.

We've united five industry leaders-Machinify, The Rawlings Group, Varis, Apixio and Performant healthcare -creating the most comprehensive payment integrity and administrative automation platform in healthcare. Our AI-powered solutions serve 160+ million lives across leading health plans, process over $200B in claims annually, and have saved one customer alone over $1B.

Our vision is a frictionless healthcare ecosystem where payers and providers work seamlessly together to improve quality and affordability. We're not just processing claims faster-we're removing the friction that prevents 300 million Americans from getting the healthcare they need, when they need it, at a price they can afford.

Our Vision for This Role

In a world where products are launched but impact is elusive, we're seeking a visionary Product Operations Leader to bridge the gap between strategy and tangible outcomes. This isn't just a role-it's a transformative position that will reshape how we deliver value.

Your Mission

You will build the scalable, repeatable system that transforms strategy into shipped value-creating an environment with fewer handoffs, faster cycles, clearer decisions, and measurable outcomes that delight our customers and drive our business forward.

Your Canvas (What You'll Own)

• The Product Operating System: You'll design and orchestrate the organization-wide rituals, standards, and quality bars that turn chaos into clarity and ideas into impact.

• Cross-Functional Bridges: You'll craft seamless interfaces between Engineering/Data Science/Operations/Product Management and Sales/GTM, ensuring that value flows smoothly from conception to customer.

• The Path to Launch: You'll establish a governance framework with meaningful gates and crystal-clear definitions of Ready/Done that everyone rallies behind.

• AI-Enabled Innovation: You'll pioneer cutting-edge workflows like prompt-to-PRD, prompt-to-prototype, and "vibe coding" that accelerate our product development while maintaining quality.

• Insight Engines: You'll build the frameworks for measurement, learning, and experimentation that transform data into decisions.

• Strategic Resource Allocation: You'll provide the signals and systems for capacity planning and portfolio management that ensure we're always investing in our highest-impact opportunities.

• Transformation Programs: You'll lead initiatives that elevate our AI adoption and data strategy, creating a competitive advantage in our market.
  
  

The Difference You'll Make

• Architect the Operating System that synchronizes our product teams like a well-tuned orchestra, with reviews, roadmaps, and decision forums that drive clarity and momentum.

• Elevate Our Artifacts to a new standard-crafting narratives, outcome-oriented PRDs, and decision logs that inspire action and alignment.

• Make "Vibe Coding" Our Secret Weapon-embedding quick demonstrations and prototypes before PRD sign-off to eliminate ambiguity and spark creativity.

• Turn AI into Our Competitive Edge by creating prompt libraries, prototyping patterns, and human-in-loop guardrails that accelerate our pace of innovation.

• Create Frictionless Interfaces across the organization with field-readiness pipelines, responsive feedback loops, and quality acceptance criteria that eliminate bottlenecks.

• Transform Measurement into Insight through North Star metrics, instrumentation gates, and an experiment cadence that turns data into learning.

• Champion Launch Excellence by orchestrating cross-functional readiness gates (Product, Data, Support, PMM, Risk) that ensure every launch exceeds expectations.

• Cultivate Portfolio Health by implementing capacity signals, risk monitoring, and plan-to-actual tracking that keeps us focused on what matters.

• Drive Strategic Transformation through our AI adoption roadmap, data governance uplift, and executive communications that showcase our progress and possibilities.

• Empower Others to Excel by coaching PMs and partners on templates, decision hygiene, and demo-first storytelling that elevates everyone's capabilities.
  

Your Impact Playbook (How You'll Deliver)

• For Product Managers: You'll free them from operational overhead, enabling them to focus on the strategy and customer insights that drive innovation.

• For Leadership: You'll create the connective tissue between business objectives and execution, providing visibility into progress and confidence in outcomes.

• For Cross-Functional Teams: You'll deliver the clarity they crave about what's being built, why it matters, and how it impacts their work and our customers.

Equal Employment Opportunity at Machinify

Machinify is committed to hiring talented and qualified individuals with diverse backgrounds for all of its positions. Machinify believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. 

See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/