Customer Success Manager
•Cloudflare· 2h
SupportFull-timeEurope
2h ago
Manifest Law·16 days ago
Manifest is rebuilding the legal system from the ground up—starting with business immigration. We pair top attorneys with powerful software to help global talent live and work in the U.S. legally, quickly, and with confidence.
We’re backed by world-class investors and scaling fast. As we grow, we’re looking for experienced, detail-obsessed Paralegals to help us deliver a best-in-class client experience at scale.
This role is remote, and we welcome applicants from outside of the US. You can work from anywhere!
This is an hourly role, paid at $15-25/hour.
👩 💼 The Role
At Manifest, the Intake Paralegal is the front line of the prospective client experience. You’ll be the first person many individuals speak to when they reach out, and your job is to ensure every inquiry is handled with warmth, clarity, speed, and precision. Intake will primarily focus on extraordinary ability and high-skilled categories such as EB-1A, EB-2 NIW, and O-1A, but may also encounter leads across a range of other business immigration categories.
You’ll answer inbound calls from prospective clients, respond to questions about our process, and guide people toward the right next step, often directing them to our website to take a quiz when needed. You’ll also review incoming leads, evaluate their viability, and classify the strength of each case based on the information provided.
This role is ideal for someone who is exceptionally organized, confident on the phone, and thrives in a high-volume environment where attention to detail and follow-through are critical.
🔍 What You’ll Do
Inbound intake & first contact
Answer incoming calls from prospective clients and provide clear, confident explanations of Manifest’s services and process.
Respond to questions in a way that feels calm, professional, and helpful — even when clients are anxious or unfamiliar with immigration terminology.
Lead review & qualification
Review inbound leads and intake submissions, evaluate case type and quality, and classify lead strength (e.g., strong / moderate / weak / unclear).
Identify common red flags, missing information, or indicators of high potential (e.g., strong publications, awards, high-profile work, strong salary, press, critical roles).
Route qualified leads to the appropriate attorney or next step in the workflow.
Documentation + data organization
Ensure lead data is complete, consistent, and entered correctly into systems.
Maintain clean records and follow-ups so nothing falls through the cracks.
Track high-priority inquiries and ensure timely responses.
✅ Requirements
2+ years of experience in U.S. immigration as a paralegal, ideally with intake exposure.
Familiarity with employment-based and business immigration case types, especially extraordinary ability style cases (EB-1A / O-1 / NIW).
Exceptional written and verbal communication skills. You are crisp, warm, and confident on the phone and over email.
Strong judgment and triage ability: you can quickly interpret a lead, assess strength, and decide the right next step.
Meticulous organization: you are systems-driven, detail-oriented, and reliable in high-volume work.
Ability to manage multiple prospective client threads simultaneously without losing accuracy or responsiveness.
Comfort learning and using intake systems, CRMs, and case management tools.
A proactive mindset: you spot gaps, create structure, and follow up without being asked.
💎 Why Join Manifest
Join a high-performing team reimagining how immigration law gets done
Build deep relationships with attorneys who treat you as a strategic partner
Work remotely, flexibly, and with autonomy
Be part of a mission-driven company helping world-class talent live and work in the U.S.
🚀 Ready to Help Redefine Legal Work?
We’re not looking for case processors - we’re looking for trusted partners. If you’re passionate about immigration law, hungry to grow, and excited to do your best work in a modern, tech-enabled environment, we want to hear from you.