The Trust & Safety Core Operations team is seeking a highly skilled and motivated Senior Manager, Trust & Safety Operations to lead Match Group’s Core Operations Social Support and Cross-Brand Appeals functions. This role oversees a team of internal and vendor-based Customer Care and Trust & Safety specialists, driving operational excellence and ensuring a best-in-class experience for our members.
The ideal candidate brings experience in customer support and trust & safety escalations, with a proven ability to build and optimize workflows without compromising quality. They excel at managing cross-functional relationships, scaling processes, and using data to identify and solve complex problems. They can distill complex information into actionable insights for senior leadership and translate between operational needs and product or engineering requirements with clarity and precision.
Match Group is a leading provider of dating products and related services available globally. Our portfolio includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, and others, each designed to help singles find a meaningful connection.
When it comes to dating, the connection starts online, but the real magic happens once you meet in real life. We think the same is true for creating the best platforms, so we work together IRL in our Dallas office three days a week.
