At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
As a Senior Product Owner (SPO), you are responsible for leading roadmap execution and delivery of a cohesive, high-quality experience across the MCG Indicia Provider Utilization Management (UM) solution suite. This role serves as a senior voice of the customer and business within Agile delivery teams and partners closely with Product Manager to translate product strategy into well-defined, executable initiatives that bring new and innovative capabilities to market. Operating with a high degree of autonomy, the Senior Product Owner drives complex, cross-product initiatives and supports the successful introduction of differentiated solutions that address evolving customer and market needs. This role bridges strategic intent and tactical delivery, ensuring innovations are scalable, compliant, and aligned with MCG’s long-term product vision.
You Will:
- Own and evolve the delivery roadmap for the Indicia Provider Utilization Management (UM) suite in close partnership with Product Manager
- Translate strategic product initiatives into clearly defined epics, features, and user stories aligned to business outcomes and customer value
- Serve as the primary decision-maker for backlog prioritization, sequencing work to maximize business impact, customer outcomes, and delivery efficiency
- Manage and coordinate multiple product backlogs across two or more Agile teams, ensuring alignment to strategic priorities, dependencies, and delivery timelines
- Lead backlog refinement and progression of user stories across teams, maintaining readiness, clarity, and consistent acceptance criteria
- Apply SAFe® (Scaled Agile Framework) principles to support cross-team planning, dependency management, and execution across Program Increment (PI) cycles
- Partner with Release Train Engineers, Engineering Leads, and Product Manager to support PI Planning, cross-team alignment, and delivery forecasting
- Lead discovery and solution definition for complex, cross-product initiatives and integrations within the Indicia suite
- Collaborate with customers, strategic partners, clinical experts, engineering, UXD, and implementation teams to deeply understand workflows to create and validate solution designs
- Translate customer, market, and business insights into detailed feature definitions, including user workflows, diagrams, and acceptance criteria to clearly communicate intent to design and engineering teams
- Serve as the primary product stakeholder throughout the feature development lifecycle, ensuring solutions meet acceptance criteria and are ready for client delivery
- Ensure the conceptual, functional, and technical integrity of delivered solutions across the Indicia suite
- Accept or reject completed work based on defined acceptance criteria, quality standards, and business readiness
- Partner with Product Manager during Early Adopter and pilot phases, supporting solution readiness, customer engagement, and development of market- and user-facing artifacts
- Monitor early-stage feature adoption using qualitative and quantitative data, identifying risks or deviations from expected outcomes and recommending course corrections as needed
- Support commercialization efforts, including internal enablement, client-facing demonstrations, and solution positioning
- Lead strategic customer and partner interactions related to delivered features, escalating significant client issues and insights to Product Manager to inform roadmap and prioritization decisions
- Communicate delivery status, risks, dependencies, and trade-offs to stakeholders and leadership
- Collaborate with other Product Owners and internal stakeholders to align delivery practices and ensure consistency in backlog management, story quality, and Agile execution across teams.
What We’re Looking For:
- Bachelor’s degree in a related field or equivalent combination of education and experience
- Minimum of 4 years of experience as a Product Owner or in a comparable role delivering healthcare technology or healthcare software solutions
- Demonstrated experience delivering complex, enterprise-scale software products in an Agile environment involving multiple delivery teams
- Hands-on experience applying Agile methodologies including Scrum, Lean, and Scaled Agile Framework (SAFe®) in a scaled delivery environment
- Proven ability to manage, prioritize, and progress multiple product backlogs while coordinating dependencies across Agile teams
- Demonstrated ability to independently translate product strategy into executable delivery plans aligned to business objectives and customer outcomes
- Experience collaborating effectively with cross-functional partners including engineering, UX/design, clinical subject matter experts, implementation, and go-to-market teams
- Strong analytical and problem-solving skills, with the ability to use qualitative and quantitative data to inform prioritization and delivery decisions
- Excellent written and verbal communication skills, with demonstrated ability to communicate delivery status, risks, and trade-offs to diverse stakeholder groups – both internal and external
- Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent (preferred)
- Pragmatic Marketing or similar product management certification (preferred)
- Experience operating within a SAFe® (Scaled Agile Framework) environment, including participation in Program Increment (PI) Planning and cross-team dependency management (preferred)
- Demonstrated ability to influence without authority across multiple Agile teams and stakeholder groups, acting as the primary advocate for the product, delivery commitments, and customer outcomes (preferred)
- Strong analytical and problem-solving skills, with the ability to make data-informed decisions and drive outcomes in complex environments (preferred)
- Excellent written and verbal communication skills, including the ability to communicate effectively with executive-level stakeholders (preferred)
- Experience representing software products in client-facing settings such as demonstrations, pilots, early adopter programs, or implementations (preferred)
- Comfort operating in ambiguity and leading delivery across complex, distributed, and evolving problem spaces heavily utilizing Atlassian tools (preferred)
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Pay Range: 109,000 – 153,000
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work
✈️ Occasional travel expected for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
