Danish Speaking Customer Service for Cybersecurity Company - Work In Greece

Mercier Consultancy MD is delighted to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Cybersecurity Company, with the unique advantage of working in Greece. This position is perfect for individuals who are passionate about technology and cybersecurity while providing exceptional service to customers. As a customer service representative, you will assist clients in addressing their inquiries and concerns while communicating effectively in Danish.

Key Responsibilities

• Handle customer inquiries relating to cybersecurity products and services via phone, email, and chat in Danish.
• Provide clear and detailed information about product features, benefits, and usage.
• Assist customers with technical queries and support issues related to cybersecurity applications.
• Resolve customer complaints promptly, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with technical teams to provide accurate information and solutions to customer queries.
• Stay updated on the latest trends in cybersecurity to effectively support customers.