Senior Backend Engineer(Twilio,Google CCAI )

We are looking for Senior Backend Engineers to help build and evolve the core communication and automation systems powering the M&S Contact Centre.
You will work on telephony integration, voice/IVR automation, NLP/intent workflows, and backend microservices that directly support ~500 customer service agents.

The ideal candidate has strong experience in Java/Kotlin, hands-on expertise with Twilio / communication APIs, and exposure to Google CCAI or customer service platforms.

Location: Remote / India
Open Roles: 2 Positions
Experience: 6–12+ Years