About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

As a Team Lead, you will guide and mentor a team of Scaled Customer Success Architects while also directly partnering with a portfolio of customers to help them achieve their desired outcomes. You will work to understand how analytics can drive business value for your customers and consult them on maximizing the value of Mixpanel. This includes guiding them through onboarding, identifying areas of improvement in their analytics usage, and ultimately empowering them to unlock the full value of their Mixpanel investment. You will serve as a subject matter expert and an escalation point, ensuring your team has the support and resources needed to succeed.

Responsibilities

Guide and mentor a team of Customer Success Architects, providing feedback, coaching, goal setting, and support to help them grow and achieve their goals. Conduct regular one-on-ones, provide actionable feedback in performance conversations, and participate in the hiring process as needed.
Serve as a point of escalation for your team, helping them troubleshoot basic data issues, maintain data quality, and ensure customers are getting the most out of their Mixpanel investment.
Take responsibility for your team's success metrics, providing visibility to leadership on individual performance and development. You will identify and proactively address any gaps in processes or internal tools that may inhibit your team's ability to provide excellent support.
Manage your own portfolio of customer projects, assisting customers with understanding and implementing Mixpanel effectively. This includes offering technical advice on data architecture, instrumentation, and achieving desired business outcomes.
Partner with your team and customers to identify areas of improvement in their analytics usage, helping them develop a clear roadmap for success.
Ensure your team's projects adhere to timelines and scope, while also owning the account health for your own assigned projects.
Serve as a key point of contact for relaying customer feedback and technical needs to internal Mixpanel teams, contributing to product improvements and addressing customer challenges.

We're Looking For Someone Who Has

5+ years of customer-facing experience at a software company, with a proven track record in customer success, professional services, consulting, or technical project management. This includes effectiveness in providing mentorship and enablement.
3+ years of experience with Mixpanel, or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming. You possess the technical expertise to build trust with customers and a methodical approach to problem-solving.
The ability to communicate with stakeholders at various parts of an organization — from talking with developers about the ins and outs of an API to talking to product managers about analytics strategy and business use cases
Excellent written, analytical, and communication skills
Strong process and project delivery discipline
Eager to learn new technologies and adapt to evolving customer needs
A passion for fostering talent and building learning paths

Bonus Points For

Familiarity with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
Familiarity with analytics best practices across business segments and verticals

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.
Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Scaled Customer Success Team Lead

About this role

Benefits

About Mixpanel