Manager, Agency Partnerships

We’re seeking a Manager, Agency Partnerships to oversee and develop a team of Partner Managers who support MNTN’s portfolio of agency relationships. This role is central to our Customer Success organization and reports to the Director, Agency Partnerships.

As Manager, you’ll be responsible for coaching and enabling your team to drive agency engagement, product adoption, and long-term retention. You’ll balance people leadership with hands-on partner support — serving as both a mentor to Partner Managers and a senior resource for key agency stakeholders. You will help establish repeatable frameworks, scalable processes, and best practices that ensure agencies are empowered to succeed on the MNTN platform.

This role requires a mix of leadership, operational rigor, and a passion for developing both people and partnerships.

What you’ll do

• Manage, coach, and mentor a team of Partner Managers, fostering ownership, accountability, and strong agency advocacy.
• Set and drive goals related to agency activation, adoption, retention, and growth.
• Ensure agencies are effectively onboarded, trained, and activated through scalable enablement strategies.
• Partner with your team to deliver business reviews, training programs, and engagement initiatives that drive deeper platform adoption.
• Serve as a senior point of contact for agency escalations, resolving issues quickly and maintaining strong relationships.
• Build trusted relationships with senior agency stakeholders and provide strategic guidance.
• Represent the agency perspective internally by sharing insights to influence product, marketing, and enablement efforts.
• Collaborate cross-functionally and use reporting to monitor agency health, performance trends, and team effectiveness.

What you’ll bring

• 5–7 years of experience in customer success, account management, or agency partnerships within AdTech, SaaS, CTV, or MarTech.
• 2–3 years of experience managing or mentoring customer-facing teams.
• Strong understanding of performance marketing channels, particularly CTV, programmatic, and digital advertising.
• Track record of enabling teams that drive measurable adoption, retention, and growth.
• Exceptional interpersonal and communication skills, with the ability to engage both internal teams and agency executives.
• Experience with Salesforce, analytics platforms, or customer health monitoring tools.
• Highly organized, data-driven, and solutions-oriented, with a passion for developing people and building strong partnerships.