Measurement Specialist

We’re looking for a Measurement Specialist to join our Customer Experience team at MNTN! In this role, you will be both a platform SME and industry SME, with a particular focus on measurement solutions in the advertising space—including lift testing, incrementality testing, and campaign performance validation.

As a Measurement Specialist, you will play a key role in guiding customers through best practices, enabling internal teams, and influencing the product feedback cycle. This is a highly cross-functional role, partnering with Customer Success, Engineering, and Business Development to establish best practices and help customers drive success with MNTN.

What You’ll Do:

• Serve as a subject matter expert (SME) on MNTN’s platform and industry best practices, with a strong focus on measurement, attribution, and performance validation.
• Partner with Customer Success to guide customers through validating campaign performance, helping them implement and interpret incrementality testing, lift studies, and other measurement methodologies, and identifying new solutions for validating performance.
• Deliver enablement sessions and training—both internally and externally—focused on solutioning, performance measurement, and best practices for post-launch success.
• Support go-to-market initiatives by providing product and customer insights, developing playbooks, and supporting internal teams on positioning and enablement materials.
• Collect, analyze, and synthesize customer feedback on measurement solutions and platform functionality, sharing insights with Product and Engineering to inform the roadmap.
• Partner with external measurement partners and internal Engineering teams to co-develop best practices and implementation guides for advanced measurement solutions.
• Act as a trusted advisor to customers and internal stakeholders on the evolving AdTech and CTV measurement landscape.
• Support Customer Success as an escalation resource for complex, post-launch customer challenges—focusing on performance interpretation, advanced measurement, and implementation nuances (not frontline support).
• Provide structured guidance and thought leadership in issue resolution, working cross-functionally to drive clarity and solutions for customers and partners.

What You’ll Bring:

• 4+ years of experience in a customer-facing solutions, product, or technical role (e.g., solutions engineering, customer success, technical account management).
• Prior experience in AdTech, MarTech, or performance marketing, ideally with direct exposure to measurement, attribution, incrementality, or lift testing with partners like Haus, LiftLab, or Measured.
• Strong communication skills: Ability to translate technical and analytical concepts into clear recommendations for customers and stakeholders.
• A customer-centric mindset: Comfortable guiding customers through complex post-launch performance validation and optimization.
• Cross-functional collaboration skills: Proven ability to work with Product, Engineering, Customer Success, and external partners to align on customer outcomes.
• Analytical, solution-oriented approach: Ability to identify performance gaps, troubleshoot challenges, and recommend actionable solutions.
• Familiarity with the CTV and performance marketing ecosystem, including measurement and attribution providers, is strongly preferred.