Technical Customer Success Manager (API Product), Toronto

💡Why this role matters

This isn’t your typical Customer Success role — it’s a hands-on, full-stack position where you’ll partner directly with our customers’ engineers and product leaders to make things happen.

You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. You’ll help them integrate, innovate, and scale with Modash — turning their goals into real-world impact.

Modash’s API is trusted by more than 60 companies worldwide, including industry leaders like The New York Times, Clay, Pietra, and Health Labs.

At Modash, we believe the world doesn’t need a few giant media companies — it needs millions of creators telling their own stories. We’re building the data infrastructure that helps companies connect creators and brands at scale.

Join our passionate, tight-knit team, and help us deliver world-class experiences to every customer 🚀

🛠 What you’ll do

Get close to our customers

You’ll own relationships with our API customers, understanding their products, goals, and challenges as deeply as they do. You’ll connect Modash’s capabilities to their broader vision and help shape how they build and grow.

Your conversations will go beyond integrations — into strategy, growth, and product direction. You’ll ask sharp questions, uncover real opportunities, and give clear, informed guidance based on a strong understanding of each customer’s business and tech stack.

Deliver technical success

You’ll turn customer goals into technical outcomes. From planning to defining success metrics, you’ll guide customers through adoption and make Modash a core part of their product stack.

You’ll translate complex problems into clear solutions, balancing technical depth with business impact. You’ll keep expanding your technical toolkit — from APIs and data flows to integrations — and use that knowledge to help customers get the most from Modash. When things break or stall, you’ll roll up your sleeves and rally the right people to fix them fast.

Collaborate and influence

You’ll partner across teams — with Sales for smooth handovers, Support to resolve technical challenges, and Product and Engineering to share insights that shape what we build next. Your perspective from the field will directly influence our roadmap.

You’ll also earn deep customer trust, influencing their product direction and helping them uncover opportunities they hadn’t yet seen.