Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

“It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs.
We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

We are seeking a Senior Director of Renewals to own, refine, and drive the renewal strategy for our client base. This leader will wake up every day focused on protecting and growing our recurring revenue, ensuring our customers renew with confidence, and contributing directly to our mission of delivering mental health support at scale.

The right person brings both a strategic mindset and an operational rigor—someone who can look around corners, anticipate risks, and build scalable systems while also coaching a high-performing team to execute with excellence. This is a highly visible, mission-critical role that blends strategic leadership with hands-on ownership of renewal outcomes.

This position is not eligible to be performed in Hawaii.

What You’ll Do

Own Renewal Performance: Build and execute strategies that proactively protect and grow recurring revenue; The Senior Director of Renewals will also be expected to manage their own book of high tough renewals as a player/coach role
Lead & Inspire: Manage, coach, and scale a team responsible for renewal execution ensuring they are equipped to manage conversations, remove friction, and close renewals on time
Drive a Proactive Strategy: Develop and own a forward-looking renewal playbook that anticipates risks and engages clients early, reducing surprises at renewal time
Use Data to Inform Decisions: Build and leverage data-driven insights to forecast, identify churn patterns, segment accounts, and tailor proactive strategies that drive retention and expansion
Forecast with Accuracy: Lead renewal forecasting and pipeline management to ensure predictability and transparency of retention performance across the business
Identify Expansion: Work cross-functionally to monitor accounts, identify upsell opportunities, and ensure expansion signals are acted on through automation and human-led plays
Leverage Insights: Build systems and processes to identify churn risks early, communicate trends to leadership, and drive action plans across the business
Be Customer-Centric: Ensure renewal offers and strategies reflect a deep understanding of customer goals, product usage, and desired outcomes anchoring conversations in value and impact
Partner for Growth: Collaborate with the product team to share renewal insights and help shape the roadmap based on customer needs and retention drivers

Who You Are

Strategic Leader: You’ve successfully owned renewal or recurring revenue strategy at scale and know how to set vision, goals, and pathways for improvement
Customer Obsessed: You bring empathy, high emotional intelligence, and a deep understanding of how to connect customer goals to product value
Results-Driven: You thrive on moving the needle on renewal and churn metrics, and can translate big goals into daily, actionable execution
Proactively Oriented: You anticipate risks before they happen and put strategies in place that drive retention ahead of contract deadlines
Data-Driven: You ground decisions in data, and know how to build, interpret, and act on metrics that lead to measurable results
HealthCare Ecosystem: You are familiar and intimate with the US healthcare ecosystem and how Modern health fits in; Global Benefits experience is a plus
Analytical & Insightful: You see patterns in data, build systems to track them, and translate insights into clear actions that improve performance
Communicative & Influential: You’re a strong communicator who can motivate internal teams and transform customer conversations into outcomes
Team Builder: You’ve managed and scaled high-performing teams, set stretch goals, and coached people to exceed expectations
Commercial Mindset: You balance customer advocacy with strong commercial acumen, able to connect utilization, business outcomes, and contract value
Operationally Excellent: You’re skilled at implementing processes and systems that scale, without losing sight of individual customer experiences

Benefits

Fundamentals:

Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days

Family Support:

Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter

Professional Development:

Professional Development Stipend

Financial Wellness:

401k
Financial Planning Benefit through Origin

But wait there’s more…!

Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

Zone 1: San Francisco Bay Area and New York City Metro
Zone 2: All other California locations and Seattle, WA
Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,
TX, CT, IL, MA, NH, NJ, OR, RI, VT
Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$255,400—$300,500 USD

Zone 2

$229,860—$270,450 USD

Zone 3

$229,860—$270,450 USD

Zone 4

$204,320—$240,400 USD

We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on May 12, 2025. You can review the independent bias audit report covering our use of Endorsed here. By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact [email protected] with "Separate Review Request" in the email subject line.

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

Senior Director of Renewals

About this role

The Role

What You’ll Do

Who You Are

Benefits

Requirements

Benefits

About Modern Health