Pre-Sales Solutions Consultant, Practice Management

ModMed is hiring a Pre-Sales Solutions Consultant, also known internally as a "Solutions Engineer," to showcase the value of our Practice Management software and key front office, billing, insurance, and revenue cycle management workflows through engaging conversations and impactful solution demonstrations. The primary responsibility of the Solutions Engineer is to advance qualified sales opportunities by ensuring that ModMed solutions effectively address the client's key challenges, help achieve their desired practice outcomes, and deliver value that surpasses competitive offerings.

Your Role:

• Partner with the ModMed Sales team by providing functional and financial expertise to our prospects and clients as they evaluate our practice management solutions for their organization.
• Conduct financial discovery sessions and workflow analysis to understand their unique challenges and practice objectives.
• Deliver high-quality product demonstrations of ModMed and partner software solutions to prospective customers by clearly articulating the sales message, emphasizing the value of our offerings, and highlighting what sets ModMed apart. Aim to leave a strong and positive impression on diverse audiences, including financial and clinical staff such as practice administrators, billers, physicians, registered nurses, physician assistants, medical assistants, and other practice leaders.
• Conduct onsite financial workflow analysis and solutions demonstrations/presentations based on observations and understanding of best practices.
• Provide consistent post-sale support in the form of accurate knowledge transfer to ModMed professional services with the goal of ensuring a smooth pre-sale to post-sale transition and optimal client experience.
• Assist in the completion of RFI/RFP/Security Questionnaires required to support the closure of net new opportunities.
• Consistently build ModMed solution expertise by maintaining a growth mindset and proactive learning. Appropriately leverage Sr. SE, Sr. SC, and Principal SC team members to accelerate learning of current financial solutions and planned financial product enhancements.
• Demonstrate value and discuss the functionality of all ModMed's ancillary products such as Relatient, analytics, and Klara.
• Assists with the development of educational and training materials (white papers, internal videos, etc) that will be consumed by all solutions engineers. Additionally, assists the Sr. SE in the creation of and updates to client-facing Consensus videos for their assigned product(s).
• Support one-to-many sales and marketing events both on-site and remotely.

Skills & Experience Requirements:

• Requires up to 50% domestic travel
• Bachelor’s degree preferred, with relevant experience considered in lieu of a degree.
• 3+ years of healthcare practice management industry experience as a Practice Administrator, Biller, or Revenue Cycle Manager OR 2+ years of experience as a Sales Solutions Engineer or similar role, demonstrating healthcare Practice Management software to clients.
• Experience conducting remote presentations (Google Meet, QuickTime, Reflector)
• Extensive knowledge of medical practice operational and financial workflows, along with a strong understanding of healthcare business processes.
• Excellent written, verbal, presentation, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Active listener, adaptable, coachable, and a strong communicator at all levels of the organization.
• Naturally curious, engaging, unafraid to ask questions, and passionate about continuous learning and improvement.
• Thrive in a fast-paced, dynamic, virtual, and innovative environment.

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