Patient Support Coordinator

About the role

As a Patient Support Coordinator, you’ll be the friendly, knowledgeable first point of contact for our patients. On an average week, you will handle around 450 calls, spending approximately 5 minutes on each call to address a wide variety of patient needs. Your goal is to deliver professional, compassionate, and efficient support, ensuring that every patient has a seamless and positive experience with Montu UK.

Salary: £27,000

40 hour working week. (5 days - Remote - in the UK)

Hours: 7:30am - 4:30pm/9:30am-6:30pm

Some weekend working is required across a 5 day week.

Key Responsibilities

• High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.

• Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.

• Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.

• Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.

• Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.

Skills, experience & Qualifications

• High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.

• Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.

• Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.

• IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.

• Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.

Why Join Montu UK?

• Work-Life Balance: 40-hour work week (5 days) - fully remote.

• Generous Leave: 25 days holiday, rising to 27 days after 1 years service, then 30 after 2 years service + bank holidays

• Pension Scheme: Employer matching up to 5%.

• Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company.

• Meaningful Impact: Contribute to a team that’s dedicated to innovating patient care and improving lives.

Ready to Apply?
If you thrive in a high-volume environment and are passionate about providing top-notch patient care, we’d love to hear from you. Apply now to become part of our supportive, innovative team shaping the future of healthcare.

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.