🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it's like working at Monzo ✨
📍Barcelona | 💰 competitive + Benefits
(in office = 4 days a week)
🏦 About us
We’re here to make money work for everyone. For too long, banking has been complicated and opaque — we’re changing that.
Our community helps shape Monzo by suggesting features, testing the app and giving constant feedback. We don’t sell financial products, we solve problems — and TechOps is at the heart of making that possible.
🧑🧑🧒🧒 About our TechOps Team
TechOps makes sure Monzo runs smoothly. We enable every Monzonaut to do their best work, whether that’s fixing problems, delivering projects, or shaping how technology is used across the company. We’re made up of three sub-teams, each with a clear focus.
🛟 About our TechOps Support Team
The Support Team is the friendly, approachable face of TechOps. We’re the first point of contact for every Monzonaut, making sure colleagues feel supported and heard. As champions of our Service Excellence pillar, we focus on delivering a positive and empathetic experience with every interaction. We don’t just solve problems—we build trust.
⚙️What you’ll be working on
As part of the wider TechOps team you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem.
🚀 Your day-to-day
You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:
💻 You should apply if:
In order to be a real success in this role, we’d expect you to fit the following criteria:
🌐 Desirable Skills
In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:
🤝 The Interview Process:
Our interview process consists of two main stages:
Our average process takes around 2-3 weeks but we will always work around your availability.
What’s in it for you:
💰 competitive ➕ plus stock options & benefits
📍This role is based in our Barcelona office, you’d be expected to work from the Barcelona office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position.
📚Learning budget of €1,200 a year for books, training courses and conferences
➕And much more, see our full list of benefits here
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-JS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
It's time for a bank that makes life easier not harder. A bank that belongs on our smartphone, not on the high street. A bank that keeps us informed and in control, rather than trying to catch us out with fees and charges. It's time for a new kind of bank. It's time for Monzo! Sign up for updates at find us on Twitter at @monzo
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