Deal Desk Analyst

About the Role:

Motive is looking for a Deal Desk Analyst to help build out and manage end-to-end execution of deals and streamlined approval processes. You will guide and establish deal strategy and simplify deal process and workflow, and get your hands dirty as subject matter expert providing outstanding customer service and thought leadership to Account Executives, Customer Success Managers, Enterprise Systems, Order Management, Sales Enablement and other stakeholders for the Sales Segment. You will contribute to scalability and efficiency gains in internal processes that impact the overall customer experience and contribute to the company’s overall Sales and Customer Success strategy.

What You'll Do:

• Serve as a strategic and tactical business partner to the sales organization and support functions to facilitate deal composition and approvals, including quoting, exception escalation and management.
• Hold meetings and office hours with Sellers, Sales Managers and Customer Success Managers to strategize on deals and be the knowledgebase for pricing policies.
• Be an SFDC and CPQ expert to validate deal submissions, conduct UAT Testing, and work with Enterprise Systems, Sales Enablement and Order Management to resolve issues as and when required.
• Optimize and manage a continuous deal pipeline by ensuring Sales follows Deal Desk guidelines and revise Deal Desk processes to enable best practices.
• Evaluate deals with strong analytical skills to advise others on how to best structure the deals based on customers buying patterns, discounts, COGS and product features.

What We're Looking For:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 3+ years of operations experience in high-growth technology company in Deal Desk.
• Have an acute attention to detail, be highly process oriented, be able to multitask efficiently and productively, while exercising excellent judgment that considers the needs of all stakeholders. Most importantly, you excel in fast paced, dynamic, hands-on environments, can match the energy level of our passionate people, and without hesitation, jump in to get it done.
• Expert with Google Sheet and knows how to work the formulas.
• Strong communicator. Exceptional verbal, written communication, interpersonal, teamwork and customer service skills.
• Strong experience with Salesforce.com, CPQ and other sales related systems. SFDC Administrator level preferred but not required.