Education Consultant (Instructional Content Manager)

About the Role:

We are seeking an Instructional Content Manager to act as the immediate point of contact for creating custom training materials for our customers. This role will own the workflow for building custom use case training decks. Your primary responsibility will be to take customer requests and build bespoke training decks that meet their specific needs. This includes pulling content from our main content library, adapting it using our templates, and customizing the look and feel to match the customer’s branding (logos, fonts, colors) and terminology. The goal is to create decks that can also be uploaded directly into a customer's LMS or internal knowledge base and look like their own material. You will then hand off a completed deck to the Education Consultant for final review and delivery.

What You’ll Do:

• Own the intake and creation process for custom use case training decks.
• Interpret customer requests to build out custom deck sections, such as Training Overviews and Learning Objectives.
• Utilize and adapt existing training principles, templates, and facilitation guides, drawing necessary content from the central content library.
• Customize decks to meet customer branding, font, and terminology requirements.
• Organize complex information into a logical flow that makes sense to the customer.
• Collaborate with the Education Consultant to refine and optimize the content, ensuring it is suitable for customer delivery.

What We’re Looking For:

• 2+ years of experience in instructional design or learning content development, ideally within SaaS or tech.
• Strong grasp of adult learning principles and instructional design models (e.g., ADDIE, Bloom’s Taxonomy).
• Proven ability to turn complex information into clear, engaging, and well-structured learning content.
• Advanced PowerPoint or Google Slides skills with a good sense of layout, design, and storytelling.
• Experience customizing content to match customer branding, tone, and terminology.
• Excellent project management and communication skills, able to manage multiple custom requests simultaneously.
• Familiarity with CMS/LMS platforms and shared content libraries
• Detail-oriented, creative, and adaptable with a strong eye for quality and customer experience