Senior Collections Specialist

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role:

A termed collector is a specialized collections professional dedicated to recovering overdue invoices. They achieve this by effectively utilizing analytical tools, precise communication strategies, and strict adherence to defined processes and key performance indicator (KPI) metrics

What You’ll Do:

Account Management:

• Monitor the status of termed accounts and assess collection efforts.
• Review customer Credits, Debits, Payment history, and execute follow-ups as necessary.

Dispute Resolution:

• Handle inquiries and disputes from clients regarding collections.
• Collaborate with internal departments to resolve issues efficiently.

Reporting:

• Generate reports tracking collections' performance and payment trends.
• Analyze data to identify areas for improvement in collection strategies.

Communication:

• Document all communications and collection efforts in the system accurately.

Adherence to Regulations:

• Ensure compliance with internal policies and external regulations regarding collections.
• Participate in regular audits and implement feedback for process improvements.

What We’re Looking For:

• 2-4 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous).
• Proven ability to work independently and adapt in a fast-paced, dynamic environment.
• Capable of working effectively with minimal supervision.
• Takes ownership of tasks and responsibilities with a strong sense of accountability.
• Detail-oriented with a natural inclination towards responsibility.
• Quick learner with the ability to grasp new concepts swiftly.
• Strong communication skills, both written and verbal.
• High level of attention to detail.
• Comfortable working under pressure and meeting strict deadlines; adaptable.
• Able to thrive in ambiguous situations, solve problems, and think independently.
• Proficient in Excel and Google Sheets.
• Demonstrates empathy towards customers.
• Open to feedback, eager to learn, and committed to continuous improvement.
• Capable of identifying larger issues and proposing improvements.
• Resilient in handling workplace pressures, whether remote or office-based.
• Familiarity with Zuora/Salesforce/Collections software.
• A Bachelor's degree (BA/BS), with a specialization in accounting or finance is a plus.