Remote Customer Service Representative

MPF Federal is seeking a Customer Service Representative to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must.

This position has a start date of January 26, 2026

Compensation starting at $15.00 per hour - Depends on a variety of factors and SCA determination.

Responsibilities include but are not limited to:

·        Provides excellent Customer Care to our Veterans and Providers

·       Answer incoming phone calls from customers and identify the type of assistance the customer needs. Requires some Veteran and Provider outreach as needed.

·       Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

·       Assist customers in navigating CCN websites while encouraging and reassuring them to become self-sufficient in using our tools

·        Respond to questions from In-Network providers to verify Veteran benefits.

·        Ensure patient confidentiality with the handling of all patient health information and records 

·        Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller.

·       Communicate all issues with leader

·       Respond to or refer incoming calls in a prompt, pleasant, and professional manner

·       Remain in the call queue at all times unless permission to leave is approved

·       Process  requests in a timely fashion

·       Work effectively in a structured, production environment

·       Adhere to daily schedules and assignments

·        Policy/process identification and improvement

·        Ongoing quality improvement for Veteran and Provider interactions

·       Maintain strict member and company confidentiality

·       Perform other related duties as assigned