Backend Engineer - Assistance

About the opportunity

You will work in the Banking Foundations domain. The mission for this domain at N26 is to provide secure and compliant banking services that are frictionless and innovative for customers, while enabling efficient operations and informed decision-making for our staff. We achieve this through robust customer identity verification, proactive risk management, and seamless customer support.

Within this domain, you will join a new and critical project focused on the Assistance journey. You will be responsible for re-architecting our customer support infrastructure by replacing our current legacy platform with Amazon Connect for asynchronous messaging. This involves building and managing the entire infrastructure for our chat system, ensuring a high-quality experience for both our customers and support agents. You will need to deeply understand this journey and the underlying chat system to ensure a successful migration. This foundation enables N26 to achieve sustainable growth while maintaining the highest levels of trust with our customers and regulators.

This role is a hybrid role based in Barcelona.

In this role, you will:

• Perform discovery, design, development, testing, deployment, and maintenance of software in a thriving environment.
• Manage individual project priorities and deliverables while working in a team that enjoys knowledge sharing sessions.
• Stay up to date with the latest trends in technology.
• Propose new findings during our Get Stuff Done Days (GSDD).

What you need to be successful:

• Background: Experience in developing software using a JVM language and Spring Boot in large-scale production systems (note: experience with Kotlin is a plus).
• Skills:
  • Sound understanding of microservice architecture.
  • Knowledge of both relational and non-relational databases, preferably Postgres.
  • Proven working knowledge in a modern cloud architecture, preferably with AWS.
• Traits:
  • Strong bias for action and a "getting things done" attitude.
  • Ongoing appreciation and consideration for security.
  • Motivation to write code which is well-tested and well-documented.
  • Ability to give and receive open, direct, and timely feedback.
  • Interest in AI and new technology

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked-about disruptors.
• Employee benefits ranging from a competitive personal development budget and work-from-home budget to discounts for fitness memberships, language apps, and public transportation.
• A Premium subscription on your personal N26 bank account, plus subscriptions for friends and family.
• An additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting-edge technologies while working with a friendly, diverse, international team.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience. We are headquartered in Berlin with offices in multiple cities across Europe and a 1,500-strong team of more than 80 nationalities.

Equal Opportunities: We recognize that our strength lies in our people and the varied perspectives they bring. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, and abilities. If there’s anything you need to make the application process work for you, please reach out to [email protected].