Nasium Training, LLC (Nasium Training) is UMA Education, Inc.’s workforce development subsidiary offering short, unaccredited, and customized healthcare training opportunities to its employer partners. Nasium Training is one of four healthcare education groups associated with UMA Education, Inc., a nonprofit organization, which also includes Ultimate Medical Academy (UMA), AI Education, LLC, and a continuing medical education (CME) division. UMA is an institution of higher education that has been offering accredited allied healthcare training curriculum since 1994 and has graduated more than 80,000 alumni. AI Education, LLC operates American Institute, an institution of higher education that has been offering accredited allied healthcare training curriculum in New Jersey and Connecticut through hybrid programs. The CME division serves 35,000 physicians, physician assistants, and other healthcare providers annually.
As a full-time team member, you will have access to the following benefits:
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- Basic Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
- Pet Insurance
- Identity Theft Protection
Purpose of the Position:
The Learner Support Representative plays a key role in guiding employer-sponsored learners through their educational journey, ensuring a smooth and successful experience from registration to program completion. Serving as a liaison between internal teams and employer partners, this position supports multiple training cohorts and fosters strong communication to enhance learner engagement and outcomes within programs.
What you’ll do:
- Support Learner Onboarding: Assist with registration, orientation, and enrollment processes for employer-sponsored workforce training programs, ensuring accurate and timely documentation.
- Provide Direct Learner Support: Deliver high-quality customer service and out-of-classroom support to learners, helping them overcome barriers to training completion.
- Provide Technical Assistance: Troubleshoot login issues, Learner Management System (LMS) navigation challenges, software/hardware compatibility problems, and any other technical challenges by learners and escalate as necessary to the appropriate teams.
- Facilitate Communication: Serve as a liaison between internal departments and employer/community partners to coordinate learner progress and address training needs.
- Manage Learner Records: Maintain up-to-date learner information throughout the training lifecycle, including externship/clinical readiness and certification/licensing documentation.
- Track and Report Learner Performance: monitor learner grade submissions to generate and distribute weekly reports to learners and internal teams.
- Promote Learner Retention: Engage with learners to understand their needs, connect them with appropriate resources, and support their continued participation and success.
- Coordinate Externship/Clinical Preparation: Assist education team members in preparing learner files and ensuring readiness for onsite clinical experiences.
- Track and Document Outcomes: Record learner outcomes upon training completion and support the submission of required documentation for certification/licensing and program completion.
- Support Partner Engagement: Collaborate with the partner relations team to communicate learner updates and participate in employer information sessions.
- Escalate Issues Appropriately: Identify and escalate learner or partner concerns to the appropriate internal teams for resolution.
- Build Collaborative Relationships: Foster strong working relationships with internal staff and external partners to streamline recruitment, registration, and learner support processes.
- Perform other duties as assigned.
Career Level Expectations:
- Entry-level position.
- Work is supervised.
- Communicates information that requires a high level of accuracy.
- Problems faced are often routine and require critical thinking.
- Desire for growth and professional development.
Required Skills/Experience:
- Three years’ experience in customer service, education, or B2B partnerships
- Strong communication, problem solving, and customer service skills.
- Experience managing processes from end to end
- Ability to contribute to a diverse and inclusive work environment.
- Intermediate Computer literacy skills to effectively navigate and utilize the technology required for the role.
Preferred Requirements:
- Associate’s degree, or equivalent experience.
- Healthcare experience.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams and Customer Relationship Management systems.
Compliance:
- Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
- Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
- Participate in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid. Required only for positions covered by Title IV.
Work Environment/Physical Demands:
- This is a remote position that will include minimal on-site/in-person work/meetings/development opportunities.
- Flexibility to work evenings and weekends, and special events as needed.
Application Deadline: 02/16/2026
