Bilingual Help Desk & Client Support Specialist

NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing restaurant-focused operation in the US. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors. The role requires strong customer service, clear communication in both English and Spanish, and the ability to manage multiple small tasks throughout the day.

You will act as the founder’s right hand by taking over support, administrative tasks, and client-facing responsibilities. This position is ideal for someone who enjoys problem-solving, has a service-driven mindset, and feels comfortable working in fast-moving environments. As the company grows, this role can evolve into a Team Lead position.

Responsibilities

Primary Support Tasks

• Onboard restaurant clients to ordering and delivery platforms (UberEats, DoorDash, and similar).
• Guide clients through settings, integrations, and basic troubleshooting.
• Provide Tier-1 help desk support and answer technical questions.
• Conduct B2B interpretation between English and Spanish during vendor conversations.
• Offer light customer success support to ensure smooth adoption of the platforms.

Secondary Administrative Tasks

• Manage scheduling, follow-ups, and information organization.
• Assist with general operational tasks that free up the founder's time.
• Help coordinate communication between clients and vendors when needed.