NeoWork is looking for a dedicated and customer-focused Customer Service Phone Support Specialist to join our remote support team. If you have excellent communication skills, a calm and patient approach, and a passion for helping users navigate healthcare platforms, this role is for you.
Key Responsibilities:
- Answer incoming calls from patients and health care providers, addressing inquiries related to appointments, coverage, and services.
- Provide accurate and timely information regarding insurance plans, billing processes, and health care options.
- Create and update patient records in our systems promptly and accurately.
- Resolve customer concerns by following appropriate protocols and escalating issues as necessary.
- Educate patients about their rights and responsibilities regarding the health care services they receive.
- Maintain confidentiality of all patient information in compliance with HIPAA regulations.
- Document all support interactions clearly in our customer relationship management (CRM) system.
- Work collaboratively with other departments to ensure a seamless experience for our patients and providers.
- Participate in training sessions to stay up-to-date with policy changes and industry standards.
