Tech Support Specialist

NeoWork is seeking a Tech Support Specialist to provide Tier 1 and Tier 2 remote help desk support in a structured, client-driven environment. This role involves handling day-to-day ticket triage, resolving desktop and user-related technical issues, and ensuring accurate documentation in all interactions. The ideal candidate is detail-oriented, disciplined, and thrives in a fast-paced Managed Service Provider (MSP) setting that values precision, reliability, and clear communication.

Key Responsibilities

• Provide remote Tier 1/Tier 2 technical support for client systems and users.
• Manage and triage incoming support tickets, prioritizing tasks based on urgency and business impact.
• Perform user onboarding/offboarding, including account creation and access management in Azure AD / Entra ID.
• Support computer setup, basic troubleshooting, and system updates.
• Document all support actions and resolutions accurately within the ticketing system.
• Collaborate with senior technicians when escalation is required.
• Maintain strong communication and professionalism when interacting with clients.