About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We’re seeking a Head of Quality Assurance (QA) to lead the organization’s quality charter across all engineering and customer-facing functions — Platform Engineering, Customer Success Engineering, Data Science, and AI Research. This role will define and drive the end-to-end quality vision for an AI-driven SaaS platform, ensuring that Netomi’s products meet the highest standards of functionality, performance, reliability, and security.
This leader will establish a center of excellence for Quality, embedding QA thinking across teams — from functional, non-functional, performance, and security testing to data validation and model accuracy testing — while cultivating a culture of continuous improvement and automation-driven efficiency.
