We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Senior Solution Architect - SAP Observability (EMEA)

Are you a seasoned SAP expert ready to redefine how global enterprises achieve digital resilience? This isn't just a technical role; it's a chance to be the EMEA Thought Leader and technical champion for an innovative, SAP-certified platform. You will be instrumental in helping major customers move beyond traditional monitoring to achieving full-stack observability across their most critical business processes, from order-to-cash to procure-to-pay.

Your Opportunity:

Be the Trusted Advisor

You will join a dynamic, customer-obsessed team in a role that offers high autonomy and influence. We are seeking a technical leader who thrives on challenges and wants to make a direct, measurable impact on how businesses run.

Pioneering a Product: You will act as a crucial conduit between customers and Product Management, directly influencing and guiding future platform enhancements for a new, high-growth offering. This is your chance to turn a daily grind into daily innovation.
Career Elevation: Serve as the technical evangelist and subject matter expert for the EMEA region, building an impressive network of international contacts. This role provides a bigger challenge/scope and is designed for someone ready to step up to a visible leadership position.
Work with the Best: Utilise your expertise in modern cloud architectures (AWS, Azure, GCP) while working with state-of-the-art tools and equipment.

What You'll Do:

Drive the Technical Win

You will own the technical sales strategy, translating complex technical capabilities into clear, compelling business value for IT executives and technical teams alike.

Deep Value Discovery: Conduct in-depth discovery into customer SAP landscapes—from legacy ECC to modern S/4HANA, RISE with SAP, and BTP—to align our end-to-end observability solution with their specific business outcomes.
Deliver Compelling Proofs: Create and deliver powerful Proofs of Value (POVs) and demonstrations that showcase the unique advantage of our agentless, SAP-certified approach.
Unify the View: Demonstrate a "single pane of glass" view, correlating performance metrics across infrastructure, application, user experience, and critical business process layers.
Proactive Resilience: Show clients how to use dynamic baselining and AI-driven insights to anticipate and prevent critical issues like IDoc errors and slow background jobs before they impact the customer experience.
Thought Leadership: Represent the company at industry events and conferences, contribute to training materials, and develop blog posts or whitepapers, helping to shape the market narrative.
Collaborative Success: Work closely with Customer Success and Product Management to ensure smooth product adoption and customer satisfaction post-sale.

This Role Requires:

Expert-Level SAP & Observability Acumen

We are looking for a highly articulate and experienced professional who can serve as a technical trusted advisor.

Technical Consulting Expertise: Significant, proven experience in a technical pre-sales, Solutions Architect, Technical Success, or consulting role, with a track record of translating complex technical capabilities into clear business value.
SAP Architecture & BASIS Mastery: Deep, demonstrable expertise in SAP Technical Architecture or BASIS, with a proven ability to diagnose performance issues and understand system health logs (e.g., SM21, ST03N).
Observability Platform Knowledge: Practical, hands-on experience with an observability platform covering Application Performance Monitoring (APM), Infrastructure Monitoring, Log Management, and Distributed Tracing.
Business Acumen: Exceptional ability to present tailored solutions and handle technical objections with diverse audiences, including C-Level executives and technical practitioners.
Cloud Architecture: Clear understanding of modern cloud architectures (AWS, Azure, GCP).

Bonus Points:

Stand Out from the Crowd

SAP Monitoring Expert: Expert-level knowledge and practical experience with major SAP monitoring and Application Lifecycle Management (ALM) platforms, such as SAP Solution Manager, Focused Run, or SAP Cloud ALM.
Integration Specialist: Strong command of SAP integration technologies (e.g., SAP PI/PO, CPI, or RFCs) and experience monitoring complex, integrated landscapes.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Senior Solutions Architect - SAP Observability

About this role

Benefits

About New Relic