Head of Fulfillment & Logistics / Supply Chain Program Manager

Location: Remote (USA only) with some office travel required
Annual salary: USD 120,000 - USD 180,000
Type: Full Time
Reports to: Sr Director, Supply Chain & Fulfilment

The Role

We are seeking a supply chain professional to lead Nex’s demand fulfillment operations and spearhead our go-to-market supply chain & fulfillment strategy for our international expansion. The ideal candidate has hands-on experience in demand forecast & order management, managing 3PLs and logistics partners (non-US experience and D2C experience desired), strong understanding of international trade compliance and freight management, and can scale a high-growth consumer hardware business.

This role owns warehousing, distribution, global freight, customs/trade compliance, reverse logistics, and operational performance metrics. You will build a resilient, cost-efficient, and customer-centric fulfillment ecosystem that supports rapid expansion.

What You'll Do

• Demand Fulfillment Management (Distributor Retail & D2C)
  
  • Manage demand planning, retailer and distributor forecasts, inventory allocation and order planning, and PO/order execution.
  • Drive technology solution to manage omni-channel order management and data integration with ERP system.
  • Own S&OP alignment on demand forecast for all markets to support revenue and service goals.
• Warehousing & Distribution
  • Source, select, and manage 3PL partners in the all markets.
  • Ensure inventory accuracy, SLA performance, and optimized warehouse processes and cost.
  • Oversee regional distribution strategy as Nex expands globally.
• Global Freight & Trade Compliance
  • Manage all inbound/outbound freight (air/ocean) and logistics providers.
  • Own import/export compliance, customs documentation, HTS classification, duties/tariffs, and valuation rules.
  • Optimize landed cost by choosing the right modes, routings, and compliance strategies.
• Reverse Logistics & Customer Experience
  • Build and run end-to-end returns, warranty, and refurbishment operations.
  • Improve customer experience by reducing turnaround time and simplifying returns.
  • Manage repair/refurbishment partners and optimize total cost of service.
• Metrics & Program Leadership
  • Define, collect, and monitor logistics KPIs (OTD, cost, accuracy, cycle time, return/refurb metrics).
  • Lead cross-functional readiness for new product launches and new market entries.
  • Drive continuous improvement and cost-reduction initiatives.

What You Bring

• 7–12+ years in global logistics, operations, or supply chain (consumer electronics preferred).
• Strong hands-on experience managing 3PLs, freight forwarders, and brokers.
• Knowledge of customs and trade compliance.
• Strong problem-solving, vendor-management, project management, and communication skills.

Preferred

• Non-US logistics / warehousing management experience, including D2C fulfillment experience, is highly desired.
• Experience with reverse logistics or refurbishment operations.
• Familiarity with ERP/WMS systems (NetSuite, SAP, etc.).
• Ability to handle ambiguity and build structure in fast-changing, high-growth environments.