Account Executive

So, what’s the role all about?

Our Sales Team is growing with the addition of an Account Executive who will work strategically to win net new logos within the UK insurance vertical. We’re looking for a high-impact net new logo Account Executive to drive growth and exceed revenue quotas within the insurance vertical, selling across our portfolio of CX, CCaaS, AI & Digital products, including the industry’s leading NiCE CXone Mpower platform.

This is a strategic, hunter-focused role responsible for expanding NiCE’s footprint across the insurance sector. You will help insurers modernise customer and agent experiences, operationalise AI, and transform their contact centres through the most comprehensive CX platform in the market. You’ll lead full-cycle enterprise sales, build multi-threaded executive relationships, and deliver high-value business outcomes that align with NiCE’s leadership in AI, automation, and digital transformation.

As an Account Executive at NiCE you will possess the knowledge and the aptitude to understand net new customers’ needs for our digital solutions portfolio, improving their customer’s experience while articulating new and innovative ways of solving the customers’ business challenges. You will help define strategies that fit their strategic objectives while satisfying their customers using NiCE solutions; using tailored use cases which clearly articulate the value and potential of the platform.

How will you make an impact?

• Own a targeted list of insurance prospects and aggressively drive net-new enterprise business market share and growth for NiCE CXone and the broader NiCE portfolio.
• Build a strong outbound and partner-led pipeline using industry research, outbound prospecting, and collaboration with NiCE marketing and channel teams as well as wider internal stakeholders.
• Conduct high-quality discovery to identify CX and operational pain points.
• Lead complex, multi-stage sales cycles with stakeholders spanning customer experience, contact centre operations, and the C-suite.
• Present and position NiCE CXone and the broader NiCE portfolio to articulate measurable business outcomes around efficiency, policyholder engagement, cost-to-serve, and experience improvement.
• Engage customers in business and ROI-based strategic discussions to communicate how NiCE can help deliver value by changing the relationship they have with their customers.
• Partner internally to design value-driven solutions and deliver compelling demos, ROI models, and executive presentations.
• Maintain accurate forecasting, account planning, and CRM discipline in line with NiCE sales standards.
• Maintain product knowledge by attending continuous sales training and attending industry events.
• Maintain a keen familiarity of CCaaS, Digital & AI competitors, especially strengths and weaknesses of each competitors' solutions.
• Be a trusted advisor to our customers by understanding their processes, requirements, and challenges.

Have you got what it takes?

• You’re consultative by nature, and can identify the problems your customers have, while skilfully positioning the NiCE portfolio to solve those problems.
• You have a proven track record of success as an Account Executive selling software & winning new business at Enterprise Level at $1m ARR+
• You’re a hunter - Comfortable managing the full sales cycle for NiCE customers, from prospecting to close, through the consultative sales approach.
• You’re motivated to exceed your quota & to chase the rewards on offer for successful salespeople at NiCE
• You demonstrate success working with little to no direct daily supervision in a home office setting retaining a proactive ‘can-do’ attitude, mentality and output.

You will have an advantage if you also have:

• 5 - 8+ years of enterprise B2B SaaS and/or CCaaS sales experience, with demonstrated success winning net-new logos.
• Proven track record of securing new logos within the insurance vertical.
• Evidenced enterprise sales examples within the insurance sector.
• Proven quota attainment ($1M+ annual software quota).
• Expertise leading complex sales cycles with multiple executive stakeholders.
• Strong understanding of cloud CX platforms, AI/automation, contact centre operations, digital engagement, analytics, or WEM.
• Experience selling CCaaS or customer experience platforms—ideally familiarity with NiCE CXone, Enlighten AI, WFM/WEM, or analytics solutions.
• Effective communication, business-case storytelling, and value-based selling skills.
• Existing relationships with Tier 1–3 insurance carriers.
• Ability to quantify ROI in areas like digital containment, automation, compliance, operational efficiency, and policyholder retention.

What’s in it for you?

You will join a Gartner Magic Quadrant Leader (9 years in a row), delivering success to more than 25,000 + customers globally, with an impressive year-on-year growth.

You will benefit from working for a financially stable and a profitable company, enjoying a competitive compensation package including private healthcare, life assurance, a generous pension contribution and more!

Requisition ID: 9275

Reporting into: Director, Sales.

Job type: Individual contributor.

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