Billing Quality Analyst

So, what’s the role all about?

The Business Operations Manager (Billing Quality Analyst) oversees end-to-end Order Management and Billing activities in Finance. This position is responsible for the completeness and accuracy of all customer invoices. The position monitors team productivity, coaches, and trains team members to improve throughput and accuracy, recommends process improvements and ensures operational efficiency targets and KPI’s are being achieved. This role is a critical part of maximizing the company’s revenue and cash flow through accurate and timely billing.

How will you make an impact?

• Audit customer contracts to ensure that the Salesforce and Billing System entries will fulfill NiCE’s customer contractual obligations.
• Develop and implement audit plans to evaluate processes and procedures.
• Track & analyze audit findings and prepare detailed reports highlighting non-conformities.
• Collaborate with cross-functional teams to rectify quality issues and provide guidance on best practices.
• Drive modifications to operating practices and policies to eliminate quality gaps.
• Proactively escalate issues and present complex information clearly and effectively.
• Communicate in an effective and professional way within and outside of NiCE.

Have you got what it takes?

• Experience as an auditor, as a paralegal, or in finance
• Experience with Contract Management, Fulfillment management or Subscription Management of company or customer assets, licenses or entitlements
• Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal or related field, or equivalent business experience.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proficiency in Salesforce, Billing/Invoicing and/or financial accounting systems
• Certification in quality auditing (e.g., ISO 9001, Six Sigma) is a plus.
• Solid understanding of contract language, especially around invoicing terms
• Strong data and analytical skills, with the ability to combine business understanding with technology.
• Strong partnership with internal stakeholders in Order Management, Billing, Sales, Customer Service, Legal and Executive Leadership.
• Outstanding organizational, communication, interpersonal, relationship building skills which are conducive to team development.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​