Location requirements
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This is a strategic consulting role within the NiCE Value Realization Services (VRS) organization. The Business Consultant is responsible for owning customer business cases, shaping AI-driven CX strategies, and ensuring measurable bottom-line ROI from NiCE’s enterprise contact center solutions.
This role is designed for a seasoned consultant with deep experience advising enterprise customers on AI-enabled digital transformation in the contact center / CCaaS space, combining strategic consulting rigor, financial acumen, and executive-level communication.
You will lead customers through complex CX transformations—helping them define where AI creates value, how to operationalize it across people, process, and technology, and how to measure and sustain outcomes. Success in this role requires the ability to translate AI, automation, analytics, and decisioning capabilities into boardroom-ready business narratives and defensible financial models.
As a consultant at NiCE, you will act as a trusted advisor to C-suite and VP-level stakeholders, influence cross-functional teams without formal authority, and contribute to the evolution of NiCE’s value realization methodology, AI value frameworks, and consulting best practices.
This is a hands-on advisory role with direct ownership of strategic engagements—not a delivery support or technical implementation position.
How will you make an impact?
Key Responsibilities
Have you got what it takes?
Required Experience & Capabilities
What’s in it for you?
Join an ever-growing, market-disrupting global company where teams—comprised of the best of the best—work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is an opportunity to learn, grow, and advance your career across multiple roles, disciplines, domains, and locations.
If you are passionate about AI-driven CX transformation, thrive in strategic advisory roles, and excel at connecting technology to business value at the executive level, you may be our next NiCEr.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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NICE (NASDAQ: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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