DevOps Engineer

So, what’s the role all about?

The Workstream DevOps Engineer operates as an embedded member of a specific development team while remaining closely aligned with the broader DevOps organization. This role focuses on enabling reliable, automated delivery of the team’s applications through infrastructure automation, CI/CD pipelines, observability, and operational excellence. You will serve as the bridge between development and platform, ensuring that team deliverables meet production-grade standards for security, scalability, and supportability. 

How will you make an impact?

• Design, build, and maintain CI/CD pipelines supporting the team’s application delivery lifecycle.

• Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation.

• Act as the DevOps point of contact for your assigned development team — coordinating deployments, environment management, and operational readiness.

• Define and enforce automated quality, security, and release gates to ensure consistency and compliance.

• Partner with developers to establish code quality and performance metrics, dashboards, and alerting.

• Collaborate with platform and architecture teams to adopt and develop DevOps best practices across all workstreams.

• Manage and support the team’s build, release, and source control systems (GitHub, Jenkins, GitHub Actions, etc.).

• Troubleshoot, monitor, and improve system reliability, scalability, and incident response within production and non-production environments.

• Participate in post-incident reviews and help implement preventive improvements.

• Contribute to continuous improvement initiatives led by the central DevOps organization.

• Perform maintenance, upgrades, and occasional after-hours support as needed.

• Demonstrate professionalism, clear communication, and alignment with company values and policies at all times.

You will have an advantage if you also have:

• Deep knowledge and understanding in one or more of the following areas:

•  Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)

• Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)

• Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)

Have you got what it takes?

• Deep expertise in one or more of the following domains:

• Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, Firewalls

• Voice over IP (VoIP): SIP, SBCs, QoS, signaling protocols, security

• CI/CD Tools (GitHub Actions, Jenkins, ArgoCD)

• Experience supporting microservices and containerized workloads (EKS, ECS, or Kubernetes)

• Familiarity with observability stacks (Prometheus, Grafana, ELK, Datadog, etc.) 

• Programming/Scripting (Python, Golang, .NET)

• Kafka/MSK

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.