Engineering Manager

So, What's the role all about?

Our Engineering department is divided into cross-functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. With strong collaboration from our Support, QA and SRE Teams you will be ensuring the delivery process and the stability of our products.

With the backing from our Product and People Team, our Director/Architect and VP of Engineering we are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers.

How will you make an impact?

• Lead & Inspire – Manage, mentor, and coach a team of software engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Empower Growth – Provide resources, training, and mentorship to enhance engineers’ skills, ensuring they stay ahead of industry best practices.
• Set Clear Goals & Track Progress – Establish team objectives, conduct quarterly assessments, and provide actionable feedback to drive professional development.
• Ensure High-Quality Standards – Implement best practices and training programs to uphold product excellence and engineering quality.
• Remove Roadblocks – Identify and eliminate obstacles that hinder the team’s progress, enabling engineers to focus on impactful work.
• Optimize Structure & Processes – Design scalable team structures and workflows that support efficiency, agility, and long-term growth.
• Bridge Communication Gaps – Facilitate seamless collaboration between engineering disciplines to ensure alignment and knowledge sharing.
• Drive Continuous Improvement – Work alongside the Product Owner and Tech Lead to define and execute long-term initiatives that enhance team performance and innovation.
• Manage HR & Talent Strategy – Oversee recruitment, compensation, career development, and long-term vacation planning to support a thriving, motivated team.

Have you got what it takes?

• Proven Leadership Experience – You have a strong track record of leading and managing engineering teams, driving both technical excellence and team growth.
• Exceptional Communication Skills – You can articulate technical and non-technical concepts clearly, ensuring alignment across teams and stakeholders.
• Strong Conflict Resolution & Feedback Culture – You handle challenges with diplomacy, foster open discussions, and create a culture where feedback is valued and constructive.
• Results-Driven & Pragmatic – You focus on achieving impactful outcomes, balancing high standards with a practical, solution-oriented mindset.
• Thrives in Fast-Paced Environments – You excel in dynamic settings, adapting to shifting priorities while maintaining clarity and focus.
• Empathetic & People-Centric – You genuinely care about your team’s well-being, fostering trust, collaboration, and a positive work environment.
• Supportive & Team-Oriented – You know how to build a culture of trust, ensuring engineers feel empowered, supported, and motivated to do their best work.
• Personable & Approachable – You enjoy engaging with people, building strong relationships, and creating a workplace where everyone feels valued.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9204

Reporting into: Vice President, Engineering

Job type: Managerial role

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