Partner Success Manager - Transformation & Adoption

Lead Partner Success Manager(Transformation & Adoption)

United Kingdom - London (Hyrbid)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Lead Partner Success Manager (Transformation & Adoption), you will lead endtoend partner led customer transformation—helping Global System Integrators (GSIs) and partners design, deploy, and scale nextgeneration CX, AI agents, and agentic automation to deliver measurable business outcomes.

This is a handson, delivery oriented role with a strong consulting mindset. You will operate across strategy, operatingmodel design, solution adoption, and deployment enablement—bringing structure to ambiguity and driving clarity, momentum, and impact.

You’ll succeed in this role if you are highly organised, client-centric, and capable of influencing stakeholders at all levels to drive continuous improvement and tangible outcomes. 

How will you make an impact?

• Leadingpartnerled transformation initiatives from discovery through scaled adoption, defining clear outcomes, value hypotheses, and success metrics.

• Facilitating structured workshops with partners and customers, including discovery, operatingmodel design, solution design, journey mapping, and governance.

• Designing and building scalable partner delivery assets such as playbooks, reference architectures, implementation patterns, QA checklists, and adoption toolkits.

• Driving deployment readiness with GSIs, covering configuration and integration approaches, delivery responsibilities, risk management, and runbooks.

• Establishing and running effective governance with senior stakeholders through executive updates, decision logs, RAID management, and crossfunctional alignment.

• Using data and analytics to track adoption and value realisation, continuously refining delivery and enablement approaches based on evidence.

• Identifying systemic blockers across product, process, and enablement, translating them into clear requirements and improvement initiatives.

• Enabling partners to selfserve and deliver independently at scale, reducing reliance on internal teams over time.

• Driving the broader partner strategy by feeding delivery, adoption, and customer insights into partner models, enablement priorities, and alignment with product and platform direction.

Have you got what it takes?

• 5–10+ years’ experience in consulting, transformation, solution adoption, or delivery enablement roles within SaaS, CX, AI, or automation.

• Proven ability to lead ambiguous, crossfunctional initiatives through to measurable outcomes.

• Strong structured problemsolving skills: framing problems, defining options, driving decisions, and executing plans.

• Experience facilitatingseniorlevel stakeholder workshops and influencing at executive level.

• Handson delivery credibility: comfortable operating in the detail of configuration concepts, integration patterns, and implementation realities (no coding required, but technical fluency is essential).

• Experience working with GSIs or delivery partners on deployment, configuration, and integration.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 9,300 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Requisition ID: 9044

Reporting into: Manager Partner Success 

Role Type: Individual Contributor

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