At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Overview
As a Principal Software Engineer, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium, white-glove customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.
This role is ideal for an engineer who thrives in modern cloud environments, thinks in systems, and balances speed with long-term maintainability.
What You'll Do
- Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution
- Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners
- Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration
- Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security
- Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows
- Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership
- Continuously improve development workflows, CI/CD pipelines, and operational excellence
- Identify and resolve performance bottlenecks across application, database, and infrastructure layers
What We're Looking For
Core Experience
- Bachelor's degree in Computer Science or a related technical field
- 8+ years of professional software engineering experience building production systems
- Strong experience with modern web development: RESTful APIs, relational databases, CI/CD, background jobs, and event-driven systems
- Proficiency in at least one modern programming language with solid object-oriented and/or functional design principles
Technical Depth
- Hands-on experience with modern backend and frontend technologies such as:
- Backend: Laravel, Express, Serverless, Python, PHP, TypeScript
- Frontend: React, modern JavaScript/ES6+
- Strong understanding of software architecture patterns, system design, and best practices for large-scale applications
- Experience building and operating systems on AWS, including services such as:
- S3, SQS, SNS, SES, Step Functions, RDS, EC2, Kinesis, Lambda
- Familiarity with distributed systems, messaging queues, and asynchronous processing
- Working knowledge of testing strategies, linters, package management, and CI pipelines
AI & Data Awareness
- Practical understanding of machine learning concepts and how they apply to real-world products
- Experience integrating AI-powered features or working with data-driven systems is a strong plus
How You Work
- Comfortable operating full-stack, from front-end user experiences to backend business logic and database optimization
- Strong judgment when balancing rapid iteration with code quality, scalability, and maintainability
- Ownership mindset with the ability to prioritize work based on impact and business value
- Analytical problem solver with strong critical thinking and technical decision-making skills
- Clear, concise communicator who collaborates effectively across teams
- Thrives in a fast-paced, entrepreneurial environment with a bias toward action
Nice to Have
- Experience with LLMs, messaging, or customer engagement platforms
- Exposure to high-volume data pipelines or real-time systems
- Prior experience influencing technical direction or mentoring other engineers
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
