Salesforce Business Analyst

So, what’s the role all about?

NiCE is looking to expand the Sales Enablement department in our regional headquarters in Hoboken, NJ. This position will drive Salesforce initiatives and projects that have a high impact on the company’s strategy.

A successful candidate will build a strong relationship with BizOps & Sales and manage their responsibilities with timeliness, accuracy, and diplomacy. We are looking for someone who is self-driven, can quickly master this role, and is excited to continue learning, take on new initiatives, and be a driving force in ongoing projects.

How will you make an impact?

• Lead projects related to Salesforce, which include process improvements, change requests, and Go-To-Market initiatives.
• Work with business units to define and document project scope, requirements, timelines, and expectations, and to report potential conflicts to management for evaluation.
• Develop, manage, and maintain the detailed project schedule throughout the project life cycle, assuming complete ownership of all aspects of the project delivery
• Identify project priority conflicts and report any issues affecting overall project delivery.
• Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery.
• Communicate and lead meetings to provide project status to stake holders and executives.
• Provide timely support to Salesforce users and become the SME for Salesforce process and procedures.
• Supporting ad hoc projects and report requests as needed

Have you got what it takes?

• 3+ years as a Salesforce Administrator or advanced Salesforce user
• 3+ years of experience in managing projects related to Salesforce.
• CPQ experience is a plus.
• Understand complex Salesforce environment.
• Excellent customer service and people skills
• Excellent problem-solving skills.
• Ability to meet deadlines.
• Self-starter, takes initiative, and can work without supervision.
• Effectively communicate with interpersonal skills
• Salesforce Admin certification or similar experience
• Experience working with Agile methodologies.
• Detail-oriented, strong business acumen, deadline-focused.
• Proactive mentality on process improvements and issue resolutions

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to raise the bar constantly, you may be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8818
Reporting into: Director, Business Operations
Role Type: Individual Contributor