Senior Automation Engineer, CX

So, what’s the role all about?

We are looking for a Software Quality Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical.

How will you make an impact?

• Write, test and maintain code which adheres to internal guidelines and industry best practices.
• Responsible for delivering feature(s) independently of high quality.
• Contributes actively to low level design definitions.
• Ensure applications are built to modern security standards.
• Write reusable code and libraries.
• Write automated tests to ensure code has the appropriate level of test coverage.
• Take part in code reviews (as reviewer and reviewee).
• Participate and contribute in team Scrum ceremonies.
• Create and maintain the required documentation.
• Is a team player

Have you got what it takes?

• At least 5 years’ experience in testing roles for software engineering teams.
• Hands on in Playwright Automation.
• A good understanding of test automation design patterns, practices, tools, and frameworks e.g. TDD, BDD, Gherkin/SpecFlow/Jasmine, Selenium/Playwright etc. Writing tests using JavaScript, TypeScript etc.
• ISEB/ISTQB qualified (or equivalent).
• Experience in creating clear, concise, and comprehensive test plans and scripts, through execution to reporting of the results.
• Practical experience in software testing (planning and execution, manual and automated) across the application landscape e.g. UI, business logic, data access, web services/APIs.
• Sound understanding of different types of tests, their value, and where they fit into the software development lifecycle.
• Experience with cross browser and non-functional testing strategies and tools.
• Knowledge of SQL.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 9672
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor