Software Engineer (in test) - Studio Team

So, what’s the role all about?
The Software Engineer designs, develops, tests and maintains the NICE CX software platform. Key responsibilities include all tiers of the NICE CX technology, including (but not limited to) design and development of CX products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.

This engineer is also responsible for evaluating the overall quality of our products by developing test plans to validate product functionality and performance. As an integral contributor to our Agile development teams, the Software Engineer in Test designs and executes test cases to ensure the highest level of quality and timely deliveries to the NICE CXone platform.

Throughout the project lifecycle, this individual will clearly outline the current state of the product and project by communicating all risks to the team. Ultimately, this engineer is experienced enough to drive defect discovery.

About the team:
On this team, not only will you be working with other fantastic engineers, and you will also be working with our flagship Studio development tool and will have a chance to dig into next‑generation work including AI.

How will you make an impact?

• Evaluate & implement: Design scalable, secure, and maintainable solutions aligned with business goals.
• Code quality & reviews: Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
• Troubleshoot & support: Quickly and effectively resolve intricate issues in both production and development environments.
• Security best practices: Understand and apply security best practices in coding and deployment.
• CI/CD & automation: Understand Continuous Integration/Continuous Deployment practices and drive automation improvements.
• Innovation: Research, recommend, and integrate new technologies and practices.
• Own and mentor: Mentor and coach junior engineers, evangelizing best practices in quality and automation design, as well as defect‑prevention strategies.
• Define QA strategy & metrics: Develop and track key QA metrics (e.g. test coverage, defect leakage rate, automation coverage) and shape the automation roadmap by evaluating, selecting, and rolling out new frameworks or tools.
• Drive cross‑functional quality: Partner closely with Product, DevOps, Support, and Security teams to continuously expand test coverage, streamline release pipelines, and embed quality gates across our CI/CD processes.

Have you got what it takes?

• Bachelor’s degree in computer science, Engineering, or equivalent practical experience
• 3+ years of experience in modern software development
• Proficient in at least one backend language (e.g., C#, Go) with a strong understanding of object‑oriented programming
• Comfortable working with relational databases and writing effective SQL queries
• Experience designing and developing user stories from planning through deployment
• Able to write both unit and functional automated tests as part of delivering high‑quality code
• Familiar with a test automation framework such as Playwright, Cypress, or equivalent
• Strong understanding of version control systems (Git, Bitbucket, or similar)
• Experience participating in code reviews, including reviewing automated tests for completeness and accuracy
• Familiarity with agile methodologies and collaborative sprint workflows
• Clear and concise communicator, comfortable discussing implementation details and testing strategies with peers

Bonus Qualifications:

• ISTQB Foundation Level (or equivalent) certification (preferred)
• Experience with cloud technologies (AWS preferred)
• Exposure to CI/CD pipelines and automation
• Experience supporting production applications and troubleshooting defects
• Prior experience in environments where developers own full delivery, including test automation and validation
• Familiarity with Playwright + TypeScript stack
• Comfort with reviewing acceptance criteria and converting them into robust test strategies

What are the technologies we use?

• GitHub and GitHub Actions
• GitHub Copilot AI
• AWS (e.g., IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, SQL, DynamoDB…)
• Go, C#
• JavaScript and build tools
• Angular
• Jenkins
• Playwright
• Cypress
• REST APIs
• Microservice Architecture
• .NET
• Docker and Kubernetes (AWS EKS)
• Continuous Integration/Continuous Deployment (CI/CD)

#LI-Hybrid