Specialist Software Engineer, CX (Java)

So, what’s the role all about?

We are seeking a skilled and experienced in Java programming to join our dynamic team. You will be responsible for developing and maintaining contact center applications, with a specific focus on routing functionality. Your role will involve designing and implementing robust and scalable routing solutions, ensuring efficient call flows and optimal customer experiences. You will collaborate closely with cross-functional teams, including software developers, system architects, and contact center managers, to deliver cutting-edge solutions that enhance our contact center operations.

How will you make an impact?

• 8+ years' Proven experience in Java programming, with a deep understanding of data structures, threading, object-oriented programming (OOP), design patterns, functional programming, and memory optimization.
• Strong expertise in developing web applications and web services using Java, Spring, and Spring Boot frameworks.
• Good hands-on experience with microservice architecture and RESTful API development.
• Experience with message brokers like Kafka and API Gateway/reverse proxy systems (good to have).
• Proficient in working with relational and NoSQL databases such as Postgres, Redis, and Amazon Aurora.
• Good understanding of cloud infrastructure, particularly with Amazon Web Services (AWS).
• Hands-on experience developing and maintaining infrastructure as code using Terraform and best practices.
• Experience working with Continuous Integration and Delivery (CI/CD) pipelines using tools like Jenkins, Docker, Kubernetes, Artifactory, and CloudFormation (Terraform experience is a plus).
• Comfortable working in an Agile environment, utilizing tools like JIRA for work item management.
• Proficiency in version control systems like Git and TFS.
• Strong analytical skills and a problem-solving mindset.
• Excellent communication and collaboration abilities, able to work effectively in a team setting.
• Familiarity with Microsoft .NET and C# (good to have).

Have you got what it takes?

• Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.
• Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.
• Maintain documentation, including technical specifications, system designs, and user manuals.
• Stay up to date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems.
• Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
• Deliver high quality, sustainable, maintainable code
• Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus
• Work as a member of an agile team responsible for product development and delivery
• Adhere to agile development principles while following and improving all aspects of the scrum process
• Follow established department procedures, policies, and processes.
• Adheres to the company Code of Ethics and CxOne policies and procedures.
• Excellent English and experience in working in international teams are required.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 9662
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor