We are seeking a dedicated and solutions-focused Human Resources Customer Service Representative to join our HR Team. As an HR Customer Service Representative, you will be the primary point of contact for all employees, addressing inquiries related to pay, benefits, start dates, system access, and a broad range of HR policies and procedures.
This position requires excellent communication skills, a genuine desire to assist others, and the ability to resolve concerns efficiently while maintaining the highest level of professionalism and confidentiality.
A successful HR Customer Service Representative thrives in a fast-paced environment, delivers accurate information, and ensures seamless support throughout the employee experience. You must be comfortable using HR systems, handling sensitive information, and providing clear, empathetic assistance to employees at all levels.
DUTIES AND RESPONSIBILITIES
- Respond to employee inquiries via phone, email, and HR ticketing systems, providing timely and accurate information on payroll, benefits, time-off, start dates, and system access.
- Educate employees on available benefits, HR policies, and procedures, ensuring understanding and compliance.
- Assist new hires with onboarding processes, guiding them through documentation, benefits enrollment, and system access setup.
- Troubleshoot system access issues for employees and partner with IT or HRIS teams as needed to ensure resolution.
- Escalate complex or sensitive concerns to appropriate HR specialists or leadership while maintaining detailed and accurate case records.
- Ensure data confidentiality while entering and updating employee information in HRIS systems.
- Collaborate with payroll and benefits teams to facilitate issue resolution and streamline employee support.
- Identify trends and recurring issues, proactively suggesting improvements to processes and employee resources.
- Maintain up-to-date knowledge of company policies, benefit programs, and HR-related regulations.
- Consistently provide a positive, helpful, and solutions-oriented experience for every employee interaction.
- Other: May undertake additional duties of similar complexity as required by the Supervisor.
