Nivoda·5 days ago
Reporting Manager: VP of Fulfillment
Working Hours: Monday - Fri, 9am - 7pm
Location: 100% on site, 5th Avenue, New York, NY
About the Role
We are looking for a highly proactive, operationally sharp, and people-first Operations Manager to lead the day-to-day functioning of our NYC Fulfillment Hub. You will be the backbone of local and North American operations -setting clear expectations, enforcing standards, and driving accountability across intake, QC, shipping, and returns -while building relationships with key suppliers, partners, and carriers. This role is central to ensuring daily success across the last mile of our customer experience, bridging on the ground execution with strategic team development, process optimization, and interoffice alignment.
This is a senior, on-site leadership role with full accountability for people, performance, and culture within our NYC hub , and an exciting opportunity to build upon an established foundation, mentor a team, and drive results in a high-growth environment.
About Us
Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.
We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition.
What You'll Do
Own end-to-end intake, QC, shipping, and returns performance, ensuring accuracy, speed, and adherence to service-level commitments
Ensure daily supplier outreach and confirmation of stone orders, coordinating prompt collection or drop-off.
Supervise real-time barcode scanning of incoming stones to enable platform accuracy and immediate QC eligibility.
Oversee unboxing, intake logging, and accurate handoff to Quality Control for daily processing.
Guarantee that 100% of received stones are QC’d and shipped the same day (where possible) to meet delivery promises.
Coordinate express stone intake and time-sensitive replenishments into inventory.
Manage returns network—receiving, sorting, QC’ing, and dispatching goods locally and internationally.
Maintain strong local relationships with suppliers, runners, carriers, and other NYC-based partners.
Review weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvements.
Lead team check-ins (weekly, biweekly, or monthly), creating personal development plans and ensuring responsibilities are calendar-blocked and enforced.
Partner with other Nivoda hubs for cross-office alignment and contribute insights in weekly business reviews (WBRs).
Communicate platform updates, changes in SOPs, or workflow enhancements with transparency and clarity.
Cultivate a positive team culture rooted in accountability, clarity, and growth.
Basic Qualifications
10+ years in operations, fulfillment, or logistics-based office management
10+ years experience in managing or leading small teams
Demonstrated ability to execute and enforce daily operational workflows
Proficiency in Excel/Sheets, logistics tools, and time-based performance tracking
Clear, effective communicator and highly organized leader
Preferred Qualifications
Experience within the diamond, gemstone, or luxury goods industry
Familiarity with FedEx, UPS, or Brinks label creation and carrier coordination
Proven ability to build systems for operational improvement and team performance
Strong local familiarity with Manhattan Diamond District operations
What You’ll Get
Opportunity to shape a high-impact function in a rapidly scaling company
Flexible work culture with entrepreneurial ownership
Competitive salary and performance-based bonuses
Generous paid time off and wellness policies
401(k), health insurance, and benefits package
Work in a fast-paced, globally connected, innovation-first environment
Please note, we are unable to provide sponsorship for this role.