Senior Product Manager - CRM Extensions

We’re looking for an experienced Senior Product Manager in the United States or Canada to lead the evolution of NMI’s CRM Extensions and Gateway Portals — driving innovation that unlocks new revenue streams and delivers exceptional partner and merchant experiences.

In this role, you’ll shape and execute the revenue growth strategy for our CRM Extensions, including Business Capital merchant lending, and define the UX/UI innovation needs for our Gateway Portals used by Merchants and Partners at scale. You’ll bridge strategic thinking with hands-on execution to build products that empower ISOs, ISVs, Banks, and Payment Facilitators to scale efficiently, and serve their merchants better.

You’ll collaborate closely with Engineering, Product Design, Compliance, Legal, Marketing, and Sales to deliver products that are not only innovative but also compliant, performant, and easy to adopt. Drawing on market insights, user feedback, and data-driven analysis, you’ll turn opportunities into clear product strategies and measurable outcomes. You work well in a fast-paced environment and have experience working with platforms that are business critical for the success of payments partners and/or merchants.

A successful candidate will possess strong product management expertise in payments, a deep understanding of Partner & Merchant needs, and a track record of bringing revenue generating extension products to market. You’ll be equally comfortable engaging with external customers and internal stakeholders to ensure that NMI’s CRM Extensions and Partner & Merchant Payment Gateway Portals are innovative, compliant, and easy to adopt.

About Us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Key Responsibilities

• Own the product strategy and roadmap for NMI’s CRM Extensions & Value-Added Services — including Business Capital merchant lending, PCI, chargeback management tools, and more. You will also lead the Gateway Portals experience, driving innovation that deepens partner and merchant engagement across the NMI ecosystem.
• Deliver revenue growth for NMI and Partners by developing and scaling Business Capital and other CRM extension capabilities that enhance partner value.
• Translate customer needs and market insights into actionable strategies that balance business impact, user experience, cost, and technical feasibility.
• Lead user testing and validation throughout both discovery and post-launch phases — ensuring product decisions are grounded in real user behavior, feedback, and measurable outcomes.
• Collaborate closely with Product Design and Engineering to deliver intuitive, high-performing products that delight users and drive measurable business impact.
• Partner cross-functionally with Engineering, Legal, Compliance, Marketing, and Sales to ensure cohesive go-to-market execution and regulatory alignment.
• Partner with internal stakeholders and external vendors to assess buy vs. build opportunities and ensure the right strategic partnerships are leveraged to accelerate product delivery.
• Support commercial teams in developing go-to-market strategies, partner enablement materials, and sales training to ensure effective positioning and adoption.
• Analyze program performance and customer feedback to identify growth opportunities, optimize adoption, and inform future roadmap decisions
• Act as subject matter expert on lending programs and portal experiences, educating internal and external teams on market positioning, compliance nuances, and best practices.
• Monitor the competitive landscape to identify emerging trends, competitive differentiators, and strategic opportunities to enhance NMI’s offering.

Requirements

• 5+ years of product management experience in the payments or fintech industry, or in a CRM-focused product role, with proven success delivering lending programs, CRM extensions, or partner and merchant-facing experiences.
• Demonstrated expertise across product discovery, strategy, roadmap planning, and cross-functional execution, with a strong focus on data-driven decision making and measurable outcomes.
• Experience managing vendor partnerships, including buy vs. build analysis and integration oversight.
• Strong ability to translate market trends, partner feedback, and competitive intelligence into clear, actionable product strategies and vision.
• Exceptional communication skills, with the ability to engage effectively with customers, business stakeholders, and technical teams across the organization.
• Collaborative and influential leadership style, with a proven ability to build alignment across distributed teams and time zones.
• Solid understanding of agile product development and scrum methodologies.
• Bachelor’s degree in Business, Computer Science, Engineering, Finance, Economics, or a related field (or equivalent experience).
• This position requires some travel to partner sites, conferences, and in-person team planning meetings (about 10%)

We Offer:

• Annual salary of $90,000-140,000 USD(Based on experience)
• A remote first culture!
• Flex PTO
• Health, Dental and Vision Insurance
• Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

#LI-Remote