TechOps

Role Description

As Northslope's first TechOps team member, you'll own our entire technical infrastructure and systems landscape. This isn't a role where you roll out standard IT or technical playbooks or default to "what every other company does." You'll build and maintain systems that actually make sense for how our team works, securing our environment while enabling people to move fast and focus on delivering for customers.

Day to day, you'll manage everything from systems access and security tooling to office tech infrastructure and new tool evaluation. You'll onboard new hires to all our technical systems, coordinate with our compliance vendor on security requirements, ensure VPN and other security policies are followed, and determine our overall tooling/infrastructure strategy. You'll evaluate and deploy new tools that make the team more effective, troubleshoot technical issues as they arise, and build automation to eliminate repetitive work. And you'll move fast, juggling multiple concurrent projects while maintaining a high bar for security and user experience.

This role requires someone who is deeply entrepreneurial, takes complete ownership of problems from start to finish, and operates with minimal oversight. You'll need to balance security requirements with usability, make technical decisions autonomously, and constantly iterate to improve how our systems support the team.

What We Look For

• 3+ years of technical operations experience, ideally at a high-growth startup or fast-paced company. You've owned meaningful parts of IT infrastructure and have battle scars from scaling through rapid growth.

• Entrepreneurial ownership mindset. You don't need detailed instructions or constant check-ins. You see a problem, you own it end-to-end, and you drive it to completion. You're comfortable operating with ambiguity and building systems from scratch.

• Problem-solver, not playbook-follower. You don't just implement solutions that worked at your last company. You understand our unique needs and build custom solutions that actually make sense for Northslope, even if they're unconventional.

• Exceptional operational execution. You can juggle many concurrent workstreams without dropping balls. You're hyper-organized, detail-oriented, and maintain high quality even when moving fast.

• Bias toward iteration and automation. You ship quickly, gather feedback, and improve continuously. When you see repetitive tasks, you automate them. Nothing is ever "set it and forget it."

• Strong communication and interpersonal skills. You build trust easily with employees at all technical levels. You can explain complex technical concepts in simple language. You handle IT issues with empathy and a service mindset.

• Security-minded but pragmatic. You understand security best practices and compliance requirements, but you also know how to achieve security outcomes while maintaining best usability. You don't do security theater.

• Comfortable with multi-office complexity. We have offices in New York, Denver, and London, plus remote team members. You're energized (not overwhelmed) by managing technical infrastructure across multiple locations and jurisdictions.

• Fast, curious learner. You'll encounter unfamiliar tools, systems, and requirements. You're comfortable diving in and figuring things out quickly.

• Excited to work in-person from our New York office. We believe in-person collaboration makes us stronger, and we're building an office culture people want to be part of.

Preferred but not required to be successful

• Ability to write scripts and build automation (Python, bash, PowerShell, or similar)

• Experience with MDM (mobile device management) solutions

• Background with compliance frameworks (SOC 2, ISO 27001, or similar)

• Familiarity with enterprise SaaS security and SSO/SAML

• Experience managing IT infrastructure for teams with travel requirements

Company Description

Northslope builds custom products for ambitious organizations that are reinventing their industries, from the largest fortune 500 companies and governments to the smallest startups. We solve our customers' most mission-critical problems with unmatched velocity, bringing their disparate enterprise data into operator-centered workflows that move atoms in the real world and change how people approach their work each day.

We build our products on the Palantir Foundry & AIP platform, the world's first Enterprise Operating system. We focus on enterprise-wide data integration, practical deployment of ML and LLM solutions, and deep understanding of operator's pain points. We build ironman suits for operators, so they can better achieve their mission and deliver more value to the bottom line.

At Northslope, we're built different. Traditional professional services companies are designed for years-long, cookie-cutter projects that stay the same day in and day out. We take pride in being more like a product startup than a traditional services firm. We value velocity, ingenuity, and grit, and we relentlessly focus on delivering tangible outcomes for our customers.

We also have fun. We get to work on big, hard problems, in a fast-paced environment, alongside sharp teammates who help us continuously grow and delight in one another's successes. We offer full benefits and all the perks you'd expect of a modern tech startup, and are a distributed global team with hubs in London, New York, and Denver.

Our Principles

Only Valuable Problems: Not every problem is worth solving. We work on the projects that will significantly improve our customers' bottom lines.

Outcomes, Not Activity: We create value, not extract it. We focus on our business impact, not racking up billable hours.

Forward Deployed Engineering: We never build in a vacuum. We go to the heart of the problem and build alongside our users.

Expand the Possible: We keep our eyes on the horizon to spot new opportunities for value on the platform.

At Northslope, you'll get to build technical systems that enable a team of sharp, high-horsepower, caring people who want to win. If you're looking for a fast-paced, high-growth environment where you can make a real impact on how the company operates, we'd love to chat.

Northslope is committed to building a strong, diverse team. We believe teams with a diversity of lived experience, background, and perspectives create better outcomes for our customers and are just more enjoyable to be part of. We are committed to creating and living a culture of diversity, equity, and inclusion throughout our work. We do not discriminate on the basis of race, national origin, religion, disability, pregnancy, age, military status, marital status, genetic characteristics or information, gender, gender identity, gender variance, or sexual orientation.