Operational Risk Management Specialist

About Nubank:
Nubank was founded in 2013 to free people from a bureaucratic, slow, and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is one of the world’s largest digital banking platforms and technology-leading companies.
Today, Nubank is a global company with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br

About the team:
The Operational Risk Team is part of the 2nd line of Defense and is responsible for managing and overseeing the operational risk function of our organization by providing independent oversight and challenge to the first line of defense. As a second line of defense, the Operational Risk team helps the business identify threats and operational risks to mitigate potential losses and customer dissatisfaction, ensuring a robust and resilient operating environment. Our proactive approach ensures efficient operations, and regulatory compliance, and enhances customer trust, maintaining our competitive edge and long-term success.

The Operational Risk Team is part of the 2nd line of Defense and is responsible for managing and overseeing the operational risk function of our organization by providing independent oversight and challenge to the first line of defense. As a second line of defense, the Operational Risk team helps the business identify threats and operational risks to mitigate potential losses and customer dissatisfaction, ensuring a robust and resilient operating environment. Our proactive approach ensures efficient operations, and regulatory compliance, and enhances customer trust, maintaining our competitive edge and long-term success.


You will be responsible for

• Risk and Control Self-Assessment: Collaborate closely with various business units and Business Control Officers to identify, evaluate, and document operational risks and controls, based on the Nubank Methodology.
• Evaluation of New Products and Features: Assess potential operational risks associated with the launch of new products, services, or features. Collaborate with product development teams to ensure that risk mitigation strategies are integrated into the design and implementation phases.
• Incident Oversight: Conduct thorough reviews of operational incidents to identify and raise operational issues, map associated risks and controls, and accurately identify BDRO losses. Lead investigations to determine root causes and implement corrective actions to prevent recurrence.
• Root Cause Analyses: Lead root cause analysis of operational risk incidents, identifying issues and helping the 1LoD [First Line of Defense] to define corrective actions to prevent recurrence.
• Third-Party Assessment: Assess suppliers in terms of Business Continuity Management governance.
• Business Continuity Management (BCM): Support the First Line of Defense (1LoD) with the review and challenge of Business Continuity Management processes.
• Issues Management: Identify, document, and track operational risk issues. Ensure timely resolution and implementation of corrective actions, while keeping stakeholders informed of progress and outcomes.

We are looking for a person who has

• Bachelor’s degree in Administration, Accounting, Computer Science, Economics, or a related field.
• Relevant experience in Operational Risk Management, Internal/ External Audit, or similar areas
• Strong knowledge and experience in the financial services or banking industry.
• In-depth understanding of operational risk frameworks (e.g., COSO).
• Knowledge of requirements of Brazilian regulations applied to financial and payments institutions (BACEN).
• Analytical and problem-solving skills, with the ability to translate complex technical information into clear business insights.
• Clear, concise, and objective communication skills.
• Adaptability to a dynamic way of working and short-term deliverables.
• Advanced English communication skills, both written and verbal.
• Proven skills in stakeholder management and influencing skills.
• Ability to work autonomously and demonstrate a sense of prioritization
• Experience in risk reporting and communication, including presenting findings and recommendations to executive leadership and relevant stakeholders to ensure a clear understanding of the risk landscape.
• Artificial Intelligence enthusiastic and coding skills (SQL, Python, Scala, or other similar programming languages) are a plus.

Benefits:

• Health, dental, and life insurance
• Meal allowance
• Transportation assistance
• 30 days of paid vacation
• Chance of earning equity at Nubank
• Parking partnership - discounted parking in our office
• Free bike parking with showers available
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Gympass partnership
• Extended maternity and paternity Leaves
• Child care allowance
• ‘Espaço Feijão’- Private nursing and breastfeeding spaces in our buildings
• Onsite Health Center - Medical support for every Nubanker in our office