Senior Technical Consultant - Bilingual English/Japanese

Position Description:

In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are seeking an experienced, enthusiastic, and hands-on leader who can rapidly learn the Okta platform, our technology, and the value proposition we bring to customers of all sizes. You will lead multiple concurrent customer engagements, with the primary goal of ensuring long-term customer success and satisfaction. Additionally, you will collaborate with the Customer Success team to ensure a seamless transition post-deployment to the support/maintenance phase. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

This role primarily supports customers using the Auth0 product unit and may also assist with other products.

This position is primarily designated to support our Japanese-based customers. To excel in this role, the candidate must be fluent in both Japanese and English and possess a strong technical background.

Job Duties and Responsibilities:

• Work hands-on with Okta customers, primarily in a post-sales role, to provide innovative consulting and deployment services.
• Perform hands-on design, configuration, and troubleshooting of the Okta products.
• Provide technical advisory services to our partners and customers to optimise their configuration, design, and development of Okta products.
• Gather, analyse, and document post-sales requirements.
• Communicate with customers and partners at the technical and/or functional level appropriate for the situation.
• Be proactive in delivering exceptional design and deployment services to ensure outstanding customer satisfaction.
• Deliver high-quality service and leadership that aligns with customer goals and requests.
• Mentor and train customers on how to maximise the use of Okta products and services.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other teams, such as Engineering and Support, as needed to address escalated issues.
• Interact with all levels of management and roles within the customer organisation and Okta.
• Collaborate with the sales team on identifying up-sell and cross-sell opportunities for existing customers.
• Shape and Influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• Apply software development experience (Java, Ruby, .NET, PHP, REST/JSON, etc) when working with customers.
• Utilise knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience working with JavaScript and major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) on customer integrations.
• Provide mentoring, guidance, and expertise to less experienced team members or share knowledge amongst team members
• Contribute to and leverage the deployment best practices knowledge repository.
• Enhance the Okta platform and repeatability of service delivery.

Technical Skills that will help in the role:

• Knowledge of cloud architecture as well as on-premise IT landscape.
• Knowledge of enterprise web technologies, security, on-premise and cloud platforms
• Knowledge of customer experience from a technology perspective encompasses integration and data flows that facilitate an optimal customer experience when interacting with a business.
• Knowledge and experience in Identity and Access Management (IAM) and Security space preferred.
• 5+ years of application programming experience is strongly preferred.
• Development background with OAuth, OpenID Connect
• API experience, Webhooks, performance tuning
• Application architecture experience
• Experience designing and implementing solutions to support mission-critical and business programs.
• Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, XACML, WS-Federation, WS-Trust, OAuth, OpenID).
• 2+ years of SaaS deployment experience is preferred.
• Exposure to these languages is a bonus
• JavaScript / CSS
• Inline/Event hooks
• Any server-side language like Java, C#, Python
• Multi-tasking ability.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information and Developing Standards.

Non-Technical Skills that will help in the role:

• Language fluency in both English and Japanese
  Ability to work independently and collaboratively, supporting the development of client deliverables.
• Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.
• Communicates with internal and external customers and all levels of management.
• Effectively communicate technical information to non-technical audiences.
• Facilitates the building of a great team culture
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  
  
  

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