Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.
Job Overview:
The Senior Systems Engineer is an advanced technical contributor on the IT Infrastructure team responsible for implementing, operating, and improving Omada’s core infrastructure, identity, and endpoint management systems. This role applies deep hands-on expertise to solve complex technical problems, enhance system reliability, strengthen security posture, and support the delivery of high-quality technology services across the organization.
This role collaborates frequently with cross-functional partners—including Security, Compliance, Finance, Care Delivery, and People & Culture—to translate business requirements into secure, reliable, and scalable solutions. The role requires strong technical proficiency, sound judgment, ownership of complex workstreams, and the ability to balance multiple priorities in a fast-paced environment.
This role contributes to process improvements, participates in automation initiatives, supports compliance activities, and helps ensure seamless day-to-day operations of Omada’s infrastructure.
Infrastructure & Operations:
- Implement, maintain, and improve core IT infrastructure systems, including identity platforms, endpoint management tools, networking components, and enterprise SaaS platforms.
- Administer and support systems such as Okta, Meraki, Palo Alto, JAMF Pro, Active Directory, Google Workspace, Office 365, and Tines.
- Evaluate infrastructure workflows and propose enhancements that improve reliability, performance, and efficiency.
- Participate in incident response, resolve complex technical issues, and perform root cause analysis to prevent recurrence.
- Contribute to AI-driven and automation initiatives to reduce manual effort, streamline operations, and improve service delivery.
- Participate in rotational escalation support for infrastructure services, ensuring timely resolution of high-impact issues and adherence to operational standards.
- Execute infrastructure projects from planning through deployment, collaborating closely with partners to ensure high-quality outcomes.
- Implement configuration updates, integrations, and system improvements in alignment with established standards, best practices, and security guidelines.
- Maintain accurate technical documentation, including system configurations, operating procedures, and runbooks, and assist in developing configuration standards and operating procedures in alignment with established best practices.
Cross-functional Partnership and Services:
- Collaborate with Security and Compliance teams to help ensure systems meet HITRUST, SOC 2, HIPAA, and SOX requirements.
- Support audit preparation by gathering evidence, validating controls, and addressing findings within the infrastructure domain, under the guidance of senior engineers and architects.
- Partner with Legal, Procurement, and Finance on vendor onboarding and renewals for infrastructure-owned applications.
- Work closely with business stakeholders to deliver secure, reliable, and user-friendly services that meet operational needs.
- Participate in process mapping, workflow analysis, and cross-functional improvement initiatives to streamline service delivery.
- Contribute to cross-functional planning discussions, offering technical insights and translating requirements into actionable implementation steps.
- Execute automation workstreams in partnership with the IT Automation team, providing subject matter expertise where required.
What Great Looks Like:
- Demonstrates strong technical proficiency across identity, networking, endpoint management, and core infrastructure systems.
- Consistently resolves complex issues with thoughtful analysis, sound judgment, and creative problem-solving.
- Collaborates effectively with cross-functional partners, building trust and enabling smooth execution of shared initiatives.
- Identifies areas for operational improvement and proactively implements enhancements that increase reliability and reduce manual toil.
- Maintains accurate documentation, clear communication, and strong alignment with security, compliance, and operational standards.
- Manages workstreams with minimal oversight, delivering high-quality outcomes on time and in alignment with established priorities.
- Demonstrates accountability, professionalism, and a commitment to supporting business teams and end users.
- Acts as a mentor to junior engineers, sharing knowledge and contributing positively to the team’s growth and culture, and contributing emerging architectural judgment to design discussions while relying on senior staff for final strategic decisions.
Requirements:
- 7+ years of experience in Systems Engineering, Infrastructure Engineering, or Identity & Access Management.
- Strong hands-on experience with Okta, JAMF Pro or similar MDM platforms, Meraki, Palo Alto, Active Directory, and major SaaS ecosystems (Google Workspace and/or O365).
- Proficiency with scripting/automation (Python, Bash, PowerShell) and familiarity with Infrastructure-as-Code concepts and Git workflows, including contributing to IaC patterns without owning architectural design.
- Experience operating in high-compliance environments (HIPAA, SOC 2, HITRUST, or SOX).
- Strong understanding of incident response, root cause analysis, system hardening, and secure configuration practices.
- Excellent communication and collaboration skills with the ability to partner across technical and non-technical teams.
- Demonstrated ability to implement reliable, secure systems that scale with business needs.
- Strong organizational skills, attention to detail, and a continuous improvement mindset.
Benefits:
- Competitive salary with generous annual cash bonus
- Equity Grants
- Remote first work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- ...and more!
It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!
- Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
- Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
- Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
- Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
- Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together.
- Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/
Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.
We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
Below is a summary of salary ranges for this role in the following geographies:
California, New York State and Washington State Base Compensation Ranges: $142,600 - $178,300*, Colorado Base Compensation Ranges: $136,400 - $170,500*. Other states may vary.
This role is also eligible for participation in annual cash bonus and equity grants.
*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.
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