About the Role:
A key role within our events team working across multiple clients, to develop and implement world class events, hospitality programmes and brand experiences across a wide variety of sports & entertainment rights holders. This role requires experience in account management and an understanding of global event planning and management, VIP hospitality, consumer experiential and client servicing. Agency experience is preferred.
Key Responsibilities:
Client & Rightsholder Management:
- Act as a primary point of contact for one or more clients, building and nurturing strong, long-term relationships with key clients, rights holders, vendors, suppliers, partner agencies and internal teams.
- Understanding of client objectives, needs and expectations to ensure all event and hospitality deliverables are met and exceeded
- Build strong relationships with Rights Holders, ensuring deadlines and updates and communicated and met efficiently
Events, Hospitality & Guest Management:
- Assist in the planning and execution of corporate hospitality programmes at UK Events
- Coordinate with suppliers, hospitality providers, rightsholders and third party suppliers to ensure smooth operations and seamless delivery
- Oversee the creation and distribution of event materials, including invitations, itineraries and event programs
- Coordination and management of production and build of hospitality spaces and activations from brief and design through to build and delivery
- Coordination and management of production and build of consumer experiential spaces and activations from brief and design through to build and delivery
- Coordinate guest logistics as required, including travel, transportation, accommodation and ticketing management and access
- Coordinate and manage team logistics, including travel and accommodation as required
Guest Management System & Inbox
- Assist with managing guest management systems and inboxes, ensuring communications are managed efficiently and in line with client deadlines and expectations
- Supporting in managing ticketing allocations and package approvals
- Appropriate handling of guest information and updates, including compliance with GDPR policies and procedures
- Management of guest lists and ticketing allocations
Budget & Financial Management:
- Assist in the management of event budgets, ensuring that all expenses align with client expectations and contractual agreements
- Assist with contracts, PO curation and financial reconciliation with vendors and suppliers
- Track and manage costs related to events and activations, ensuring budgets are up to date and any issues have been flagged
- Regular reporting to senior members of the team
On-Site Support:
- Management of hospitality and event operations at events, managing any issues or changes as they arise
- Act as the main point of contact for clients, VIP guests, and suppliers, ensuring the best experience for guests
- Lead production and overseeing of build elements for hospitality spaces and fan activation areas as needed
- Handle any ad-hoc client requests and challenges efficiently and professionally
- Work across multiple time zones and be available for global travel (NB this role is predominantly UK based, but international travel may be required)
Reporting & Communication:
- Provide regular updates to clients on event progress, hospitality arrangements and any changes
- Maintain key planning documents, including trackers and status documents to ensure all team members are across updates and changes
- Prepare presentations for clients and briefing documents for suppliers and internal team members
- Prepare post event reports outlining key outcomes, feedback, and recommendations for future events
- Manage and delegate tasks within the team, ensuring all responsibilities are executed efficiently and within deadlines
Key Skills & Experience:
- Experience in account management, event management, and hospitality, ideally within sports marketing agencies
- Experience working on global brands is preferred
- Proven track record assisting in management and delivery of corporate events and premium / VIP client experiences
- Excellent project management and multitasking skills, with the ability to work under pressure
- Ability to anticipate problems/issues and suggest proactive resolutions to be put into place
- Experience in budget management and reconciliation, including use of Microsoft Excel
- Experience in operations and logistics including, planning of shipments, coordination of transport and global travel, as well as accommodation bookings
- Presentation skills (verbal and written), internally and to clients / suppliers, including use of Microsoft PowerPoint
- Strong communication skills (verbal and written)
- Strong administrative skills, ensuring notes and key documents are updated and shared with relevant people / teams
- Team collaboration and coordination both internally and externally with suppliers, vendors and additional client teams
- Attention to detail and organization
- Ability to work in a fast paced, high pressure environment, including working across various time zones and international travel
- Must be eligible to work in the UK
The role is based at Fuse, Omnicom Media Group offices at Bankside 2, London (SE1 0SW). Fuse offer flexible working, with employees being office based 50% of the time. Travel and on-site attendance at events will be required.
About the Agency:
Culturally Connected, Seriously Effective.
A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.
Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.
Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.
We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.
Follow us @fuse_agency Visit us online. Find us on LinkedIn
Flexible Working
At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.
We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.
Be Your Best
We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [email protected] to let us know how we can support you.
Diversity, Equity & Inclusion at OMG
At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.
