GTM Innovation Architect

About the Team

The GTM (Go-To-Market) Innovation team builds products that redefine how people and AI collaborate within OpenAI’s GTM organization. We operate like a startup inside the company: designing entirely new interaction patterns for our internal teams and building the next generation of platform and ChatGPT experiences for our customers.

We incubate high-leverage applications and systems that provide leverage to GTM teams like Sales, Technical Success, and Revenue Operations. Our work spans intelligent assistants, agentic workflows that take action, real-time context systems, knowledge and measurement frameworks, and customer-facing experiences that demonstrate what’s possible atop our technology.

About the Role

We’re hiring a technical GTM Innovation Architect to drive our team’s strategy and operational excellence. You’ll partner deeply with our internal go-to-market stakeholders and strategic platform customers to accelerate how we build, deploy, and scale AI-powered applications. You’ll work directly with internal stakeholders, external customers, and core product teams to explore what’s possible and ensure that the products we incubate translate directly to realized business value. Your work will influence internal tooling, customer-facing products, and the underlying platform.

This role is ideal for builders who don’t wait for a spec, who love zero-to-one ambiguity, and who want to ship systems that actually get used daily by people who depend on them.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Partner deeply with GTM and cross-functional teams to uncover high-impact problems and architect solutions that meaningfully improve productivity, revenue outcomes, or customer experience.

• Drive interoperability and platform leverage by working closely with internal product and research teams to inform capabilities, close gaps, and influence the evolution of our developer and enterprise surfaces.

• Synthesize insights from real usage and feed them back into model, product, and infrastructure teams to shape the future of AI-powered GTM solutions.

• Contribute to internal and external technical resources such as documentation, notebooks, and design patterns to scale knowledge and capabilities across teams.

You’ll thrive in this role if you:

• Have 6+ years of experience in software engineering, technical consulting, or solutions architecture, ideally with full-stack ownership in startup-like environments

• Have hands-on experience prototyping and deploying LLM-powered systems (e.g. OpenAI API, LangChain, vector databases)

• Have a strong product mindset and enjoy shaping technical solutions with business impact in mind

• Excel in working closely with users—internal or external—and thrive in fast-paced, ambiguous environments

• Have a bias toward action and are comfortable owning problems end-to-end, from discovery through deployment

• Are a strong communicator who can influence stakeholders and distill technical concepts to diverse audiences

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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