Location requirements
About the Team
The Employee Tech & Experience (ETX) team shapes how every OpenAI employee interacts with technology. We ensure every person at OpenAI can do their most important work—securely, effortlessly, and at velocity. Our scope spans helpdesk, systems operations, and asset logistics, and we operate with a “design first” mindset: friction is a signal, and every interaction should feel simple, fast, and intuitive. The secure thing should be the easy thing.
As OpenAI scales rapidly across geographies and environments, we are reimagining internal technology as a seamless, AI-augmented experience that meets people where they are and anticipates needs before they surface.
About the Role
We are looking for a Head of Employee Tech and Experience to lead the team that helps everyone at OpenAI stay productive and supported. ETX brings together Helpdesk, SysOps, and Logistics to deliver a seamless and reliable employee experience from onboarding through day to day operations. You will elevate how people get help, access tools, and resolve issues, moving from reactive support to proactive, AI powered automation that anticipates needs, reduces friction, and strengthens both productivity and security.
This role calls for a leader who builds trust, creates clarity, and develops strong teams. You will partner closely with Engineering, Security, and Workplace to ensure the platforms they build land smoothly and feel intuitive for employees. You will use data, empathy, and thoughtful design to understand where people encounter friction and turn those insights into simple and durable improvements. Your work will shape what great employee experience feels like at OpenAI.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Lead ETX across Helpdesk, SysOps, and Logistics & Asset Management.
Scale global support while improving reliability, security, and speed.
Redesign IT processes to proactively eliminate friction and paper cuts.
Shift from ticket-based operations to proactive, data-driven experience management.
Use AI and automation to reduce manual work, improve accuracy, and streamline everyday workflows.
Expand self-service and zero-touch systems to empower users instantly.
Design automation that removes steps, not just accelerates them.
Unify procurement and lifecycle operations for efficiency and transparency.
Maintain accurate asset tracking and ownership end-to-end for everyone.
Maintain operational effectiveness on embedded controls and compliance.
Build clear employee experience metrics to understand reliability, performance, and the effort required to get work done.
Use data to identify and eliminate recurring friction points.
Prioritize improvements that reduce repetitive work and handoffs.
Define and publish SLAs that reflect the speed, reliability, and responsiveness employees need to stay productive.
Build a culture of craftsmanship, curiosity, and continuous improvement.
Develop future IT leaders with deep empathy and urgency.
Partner closely with Engineering, Security, Workplace, and People Tech to shape a cohesive cross org experiences and ensure endpoint, VDI, and deployment platforms land smoothly and reliably.
You might thrive in this role if you:
10+ years leading high impact technology or operations teams in high growth environments, with a strong track record developing managers and future leaders.
Proven track record scaling teams through hypergrowth, from early build out to mature, global operations.
Strong people leader who hires thoughtfully, coaches well, and builds healthy, high trust teams.
Experience shifting organizations from reactive support to proactive, data and automation driven operations.
Comfortable leading change across functions and bringing clarity and focus as priorities and scale evolve quickly.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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OpenAI is a non-profit AI research company, discovering and enacting the path to safe artificial general intelligence.
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