Manager, AI Deployment - AMER

About the Team

The AI Deployment & Adoption team turns breakthrough AI products into enterprise-scale impact. We work closely with customers to operationalize OpenAI’s technology by helping organizations move from experimentation to real-world transformation. We accelerate delivery and shape how OpenAI’s products drive value in production. We partner with Sales, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Deployment Managers. The AI Deployment Manager team (ADM) focuses on deploying ChatGPT Enterprise and driving activation and adoption through structured onboarding, training, and change management playbooks. ADMs are also responsible for the technical deployment of ChatGPT, including integrating connectors, Codex, custom GPTs, and other advanced capabilities we continue to release.

In this role, you will guide team strategy, ensure strong execution and technical hiring and rigor, and cultivate deep customer relationships. You will stay close to the field while developing mechanisms that support scale, excellence, consistency, and operational rigor across the team.

This role is based in New York OR San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

In This Role, You Will

• Own the strategy and operating model for the deployment team, ensuring alignment with OpenAI’s objectives and customer needs.

• Hire, lead, mentor, and develop a high-performing team of deployment managers, ensuring strong technical foundations and customer outcomes while achieving scale.

• Oversee the successful deployment and adoption of OpenAI products across a diverse portfolio of enterprises, digital native organizations, and high-growth companies.

• Represent the voice of customers to influence product development and commercial strategy.

• Establish operating rhythms for the team (e.g., leadership rollups, knowledge-sharing forums, and best-practice exchange) to ensure consistency and scalability.

• Develop scalable programs, playbooks, and operating mechanisms.

• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to ensure a unified customer experience.

You’ll Thrive in This Role If You

• 8+ years of experience leading technical teams, including 3+ years managing post-sales technical deployment functions, customer engineering, or technical professional services, in enterprise SaaS or AI environments.

• Proven track record scaling technical teams in high-growth environments, with proven success in scaling operating models.

• Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams.

• Proven ability to engage and influence executive stakeholders within complex global organizations.

• Are a strong communicator who can bridge technical and business conversations.

• Have experience with Generative AI (preferred) or adjacent SaaS platforms.

• Operate with humility, ownership, and a willingness to do what it takes to make customers and the team successful.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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