Product Design Lead, Hospitality

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The opportunity:

As a Product Design Lead on the Hospitality team, you'll get to:

• Lead strategic design initiatives that empower restaurateurs with new and meaningful ways to connect with their guests.
• Drive the evolution of tools that help our restaurant customers engage guests through tailored communications.
• Champion product concepts that expertly balance customer needs with critical business goals.
• Become a deep expert in restaurant operator workflows by leading impactful user research with restaurant owners and staff.
• Collaborate closely with a smart and dedicated team of product designers, product managers, and engineers to deliver experiences that help restaurants provide truly incredible hospitality for their guests. You'll also play a key role in mentoring other designers on the team.

Learn more about how we work at opentable.design.

Please apply if:

You are a systems thinker with a passion for solving complex design challenges at scale. You have extensive experience designing for web and mobile platforms and an exceptional portfolio that showcases a breadth of product design leadership.

You also have:

• Minimum of 7 years of professional experience in product design, with 2+ years in a lead or senior capacity.
• Expertise in designing for B2B experiences or a proven track record of solving for highly complex workflows.
• Very strong interaction design and usability skills, with a deep understanding of user behavior.
• Exceptional visual design and craft that elevate product experiences.
• Demonstrated experience leading strategic product visions from conception to execution.
• Highly organized with an ability to manage multiple priorities in a fast-paced environment.
• Expertise in leveraging and contributing to established design systems to ensure consistency, efficiency, and scalability across multiple products.
• Experience integrating and leveraging qualitative and quantitative user research data (e.g., A/B testing results, usability study findings, analytics) to directly inform and validate design decisions.
• Incorporated AI into workflows to improve and speed up design process and outcomes.
• Extensive experience building collaborative relationships with product managers and engineers in an agile environment.
• Effective communicator with the ability to manage diverse stakeholders and clearly articulate design decisions and rationale.
• Experience identifying areas for process improvement and a history of implementing solutions to enhance team efficiency and effectiveness.
• Demonstrated experience mentoring junior designers, fostering their growth and development.

**When applying, please include a link to your online portfolio and password. We are reviewing portfolios thoroughly as part of the initial process and we appreciate the opportunity to learn more about you and your work. Thank you!

Benefits and Perks

• Generous paid vacation (20 days) + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Toronto, Canada based role is $155,000-$185,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.